Bizzo Casino - A retirada do jogador foi cancelada.

Hi there,

The casino has canceled my payout (real money balance) with the assertion that I should have bet 5 euros with a stake, I only bought free spins for 60 cents to 1 euro, for example. At Golden West or Dog Home Megaways, I was able to do so and the game was not abandoned. So the stake was 60 to 1 euro and not more than 5 euros as the casino claims.

Please to enlightenment.

Hallo,

das Casino hat meine Auszahlung ,( Echtgeldguthaben ) annulliert, mit der Behauptung, dass ich über Einsatz 5 Euro gewettet haben soll, ich habe lediglich für 60 Cent bis 1 Euro Freispiele gekauft zb. Bei Golden West oder Dog Hause Megaways, dies konnte ich durchführen und das Spiel wurde nicht abgebrochen. Also lag der Einsatz auf 60 bis 1 Euro und nicht über 5 Euro wie das Casino behauptet.

Bitte um Aufklärung.

Hello Tuscani090283,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Before we would try to contact the casino, allow me to ask you a few more question to clarify your case as much as possible.

Could you please advice what bonus did you use exactly? Was it a free spin given by the casino or activated by yourself? Did you check your account for "wagering" before you would try to make the withdrawal? Is there any conversation between you and the casino regardging this case? If yes, please forward it to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hi there,

Through level 2 I got free spins, through which I won about 30 euros, then I played Dog House Megaways and West Gold and yet with about. 40 cents to 1 Euro always bought free spins and won about 1300 Euro, bonus operations were implemented, i.e. 1300 Euro real money credit. My account had gone through verification. I made a payout but this email came a few hours later. No, I did not have a conversation with the casino afterwards . In some other casinos you cannot buy the free spins with bonus, the game is stopped, here it was possible, so please clarify. The 1300 euros have been canceled.

Hallo,

Durch Level 2 habe ich Freispiele bekommen durch die habe ich ca. 30 Euro gewonnen, dann habe ich Dog House Megaways sowie West Gold gespielt und doch ca mit. 40 Cent bis 1 Euro immer Freispiele gekauft und ca 1300 Euro gewonnen, Bonusbedienungen waren umgesetzt, also 1300 Euro Echtgeldguthaben.Mein Konto war verification durchgelaufen.Hab Auszahlung gestellt doch paar Stunden später kamm diese Email.Nein ich habe danach kein Gespräch mit dem Casino geführt. In manchen anderen Casinos kann man die Freispiele mit Bonus nicht kaufen, das Spiel wird gestoppt, hier war es möglich.Also bitte um Klärung.Die 1300 Euro sind annulliert worden.

Dear Tuscani090283,

Sorry for the late respond, due to capacity problems. Thank you very much for additional information. I'll now forward your case to my collegue Villiam, who will be assisting you from now on. Wish you best luck

Regards,

Nick

Hello Tuscani090283,

I looked at your complaint and will do my best to help you. I would like to invite Bizzo Casino into this conversation. Casino, can you please specify what is the problem with the player’s winnings?

We would like to ask the Bizzo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint at the request of Bizzo Casino. We received the following message:

Hello,

We have clarified the information on this situation. According to our terms and conditions, when there is an active bonus, the bet size should not exceed 5 euros or equivalent in other currencies. The debit was made following this rule.

Dear Tuscani090283, I have asked to casino to provide me with evidence of the violation of the max bet size during your bonus wagering but unfortunately, the casino is not able to provide me with the information anymore. They have mentioned you have requested this information yourself, would it be possible to forward it to my email? (peter.c@casino.guru) Thank you in advance!