Bizzo Casino - O jogador acredita que o seu pagamento foi atrasado.

Dear jona88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that all the documents are verified and they keep requesting them again, they approve them and it's starting all over again. My last problem was that they approved the withdrawal and they said that they could not make it effective that I used another withdrawal method, which started again

You have to enter money send the approved income capture

your ID again approved

your ownership to see that your account is approved

a receipt with the date and date of the transaction as well as your name, income number, etc... approved

And when you make the withdrawal again, they ask you to send again the payment made like this over and over again I have about 25 validated documents but you can never withdraw it is to start over again

In the images I show the process that continues without making sense

my documents were validated since 2022

But when you make a withdrawal of the remaining balance, they start asking you for the documents over and over again without end

not to pay you your money

el problema es que todos los documentos estan verificados y sigen solicitandolos de nuevo los apruevan y es vuelta a empezar mi ultimo problema fue que aprobaron el retiro y digeron que no podian hacerlo efectivo que usara otro metodo de retirada lo cual vuelta a empezar

tienes que ingresar dinero mandar la captura del ingreso aprobada

tu identificacion de nuevo aprobado

tu titularidad para ver que es tu cuenta aprobado

un recibo con la fecha el dia y la transacion asi como tu nombre numero de ingreso etc... aprobado

y cuando haces nueva mente el retiro te piden que mandes de nuevo el pago realizado asi una y otra vez tengo como 25 documentos validados pero nunca puedes retirar es empezar otra vez de nuevo

en las imagenes muestro el proceso que continua sin tener sentido

mis documetos estaban validados desde el 2022

pero cuando realizas una retirada de el saldo que te queda te empiezan a pedir los documentos una y otra vez sin fin

para no pagarte tu dinero

Thank you very much for your reply, jona88. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

In the end, I managed to get the money paid since it was my recharge and I claimed it through my bank, thanks, regards

Al final e conseguido que me abonen el dinero ya que era de recarga mía y lo reclamé atraves de mi banco gracias un saludo

Dear jona88,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru