Bizzo Casino - Os ganhos do jogador foram anulados.

I was given a 50 euro bonus. I played for fun with 5 euros and at the dog house he gave me free spins. I won 3200 and decided to play with 10 euros to reach the 2000 euro bet he wanted to cash out the rest. the money entered the account normally, I make a withdrawal and they took all my money because they say you played over 5 euros and in terms of the bonus we have the bonus to play it up to 5 euros. what can i do guys? help me.

μου δόθηκε ένα μπονους 50 ευρώ. έπαιξα για πλάκα με 5 ευρώ και στο dog house μου έδωσε free spins. κέρδισα 3200 και αποφάσισα να παίζω με 10 ευρώ για να φτάσω τα 2000 ευρώ ποντάρισμα που ήθελε για να κάνω εξαργύρωση τα υπόλοιπα. μπήκαν τα χρήματα κανονικά στο λογαριασμό κάνω ανάληψη και μου πήραν όλα χρήματα γιατί λένε έπαιξες πάνω από 5 ευρώ και στου όρους του μπονους έχουμε το μπονους να το παίζουν έως 5 ευρώ. τι μπορώ να κάνω ρε παιδιά?βοηθήστε με.

Hello ΣΩΤΗΡΙΟΣ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.

Can you share the exact bonus you used - link or a screenshot of it? Are you able to access your betting history or request it from the casino? Did you bet over the 5€ limit multiple times or just a few bets?

Looking forward to your answer.

Regards,

Nick

Dear ΣΩΤΗΡΙΟΣ,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

Nikos good morning and thanks for the interest. I started a bonus of 50 euros that had to be made 2000 to be able to claim them. I made 2 big wins as shown in the screen shots I sent you and then when I had reached about 4700 I had about 300 euros left to reach 2000. then mal .... I started playing with 10 euros. but as I emailed them, the bonus if I played it with 5 euros would be normal. no i was told it is from the casino management. Thanks in advance

Νίκο καλημέρα και ευχαριστώ για το ενδιαφέρον. ξεκίνησα ένα μπόνους των 50 ευρώ που έπρεπε να γίνουν 2000 για να μπορώ να τα διεκδικήσω. έκανα 2 μεγάλες νίκες όπως φαίνεται στα screen shot που σου έστειλα και μετά όταν είχα φτάσει τις 4700 περίπου υπόλοιποταν 300 ευρώ περίπου να φτάσω τις 2000.τοτε ο μαλ....ς άρχισα να παίζω με 10 ευρώ. αλλά όπως έστειλα email και σε αυτούς το μπόνους αν το έπαιζα με 5 ευρώ θα ήταν κανονικό. όχι μου είπαν είναι από την διεύθυνση του καζίνο. ευχαριστώ εκ των προτέρων

Hello ΣΩΤΗΡΙΟΣ,

Unfortunately if you did bet over the maximum limit multiple times, there isn't much we can do. The casino rules are there to follow and the casino has right to void your bonus winnings if you did breach any of their terms.

It would be probably a different case if you did bet over the maximum by accident but as you did it multiple times our hands are tied.

We will be now forced to reject the complaint.

Regards,

Nick