BlueLeo Casino - Jogador enfrentando verificação de conta atrasada.

was paid on 14 June 2023.

Verification was requested on 06/15/2023

Live chat just puts you off and keeps saying the same things as it's up to me...

Since I had allegedly not entered any comparative data in my profile, the next day later I was told to be patient and they would try everything possible to verify me as soon as possible.

2 days later it says the team has to check your account more closely, tomorrow you will be verified.

Next day I'm sorry I can't give you any information it could be a few days.

That's not how it works...

Eingezahlt wurde am 14 Juni 2023.

Verifizierung wurde beantragt am 15.06.2023

Live Chat vertröstet ein nur und sagt ständig die selben Sachen wie es liege an mir...

Da ich angeblich in meinen Profil keine Vergleichsdaten eingetragen hätte, nächsten Tag später heißt es ich soll mich gedulden und sie probieren alles mögliche das ich so schnellst wie möglich verifiziert werde.

2 Tage Später heißt es das Team muss ihr Konto genauer Prüfen morgen sind sie Verifiziert.

Nächster Tag es tut mir leid ich kann ihn keine Auskunft geben es kann sich um paar Tage handeln.

So geht das doch nicht...

Hello Meyem,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueLeo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

The verification process has been running for about 13 days now and no documents have been approved until now.

The last time I was in contact with support was yesterday, who put me off again... and they said that a more detailed check had to be carried out on me.

Thank you for your efforts Casino Guru

Der Verifizierungsprozess läuft jetzt seit ungefähr 13 Tage und bis jetzt wurden keine Dokumente genehmigt.

Kontakt mit den Support habe ich gestern das letzte mal gehabt der mich mal wieder vertröstet hat… und meinten das bei mir eine genauere Überprüfung durch geführt werden muss.

Ich danke ihnen für eure Mühe Casino Guru

BlueLeo has now emailed me that they have successfully verified me.

Let's see how long the payout will take.

I apologize for the inconvenience

Nun hat mich BlueLeo angeschrieben per Mail das sie mich erfolgreich verifiziert haben.

Mal schauen wie lange die Auszahlung nun dauert.

Ich Entschuldige mich für die Unannehmlichkeiten

Hello Meyem,

Do you want to keep the complaint open until your payment will be processed or we can consider it as resolved as your account got verified?

Dear Meyem,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.