Boomerang Casino - Os ganhos do jogador não foram creditados.

Hello, where do I begin...

I used to enjoy playing at Boomerang Casino. However, for several days now, it's just been annoying and yesterday was the worst of it all...

For days, the website has been glitchy, or I have to log in again immediately after logging in. This is a continuous cycle. I don’t know how much money I've already deposited, but it's abnormal how quickly the balance depletes once I start a game. And yes, I understand it's gambling. But what happened yesterday/today... And no!!!! My internet connection is perfect, cookies are cleared, and I've even tried using a new browser. Yesterday, I was elated that I was finally getting lucky with my games. I played Lucky Pharaoh for quite a while. Unbelievably, I actually won €409 from the games. There was a pop-up message congratulating me on my winnings... €409... and just at that moment, the page and the game froze again and guess what... There's no sign of the €409 as it wasn't credited. I haven’t received the winnings till now. The support staff or automated response told me to take screenshots. As funny as that may seem, I couldn't take any screenshot of the uncredited winnings, neither could I do anything on the page as it was frozen. I HAD TO LOG IN AGAIN. I've tried everything possible, the win doesn’t reflect in my balance history and there's no record of the complete bet ID. All that remains is a silent 17-min period from 17:01 to 17:23. Yes, hooray, that was exactly the time frame. They wrote back to me saying they can’t assist me further as the bet ID is missing … yeah funny, I haven't accidentally swallowed it. I could only take a screenshot of the missing 20 minutes in the game's record. That was it. As if it were swept away. Are there any other potential solutions? I would like to receive the winnings I made. I've never won so much at once with Lucky Pharaoh. I didn’t even get a chance to quickly take a photo of it. The game abruptly froze and I constantly had to restart the page or the game. After that, it was game over, nothing worked anymore

Moin , jo wo soll ich anfangen ....

Ich habe eigentlich ganz gerne bei Boomerang Casino gezockt.aber seit Tagen ist es eigentlich nur noch nervig, und gestern kam die Spitze des ganzen....

Seit Tagen hängt die Seite, oder ich muss mich nach dem Einloggen direkt wieder neu einloggen. Das ganze geht permanent so. Ich weiß nicht wie viel Geld ich schon eingezahlt habe, aber es ist unnormal wie schnell das wieder abgezogen wird,weil ich ein Spiel läuft. OK, man sagt ja Glücksspiel. Aber der Gipfel gestern/heute... Und nein!!!! Meine Internetverbindung ist in bester Ordnung, Cookies und chaces sind gelöscht, und neuen Browser hab ich auch ausprobiert. Ich hab mich gestern riesig gefreut, das ich auch endlich Mal richtig Glück habe mit Spielen. Habe eine ganze Weile dann lucky Pharao gespielt. Ich konnte es kaum glauben, ich habe durch die Spiele tatsächlich 409€ gewonnen. Es stand noch geschrieben herzlichen Glückwunsch sie haben gewonnen .... 409€ ...und Just in dem Moment hängt Mal wieder die Seite und das Spiel, und was soll ich sagen.... Von den 409€ keine Spur, sie wurde nicht gutgeschrieben. Und ich habe den Gewinn nach wie vor noch nicht bekommen.Support bzw Computer schrieb ich soll Screenshot machen. Wie witzig soll das gemeint sein. Weder konnte ich n Screenshot vom nicht gutgeschriebenen Gewinn machen, noch überhaupt irgendwas auf der seite, weil gar nichts mehr ging. Ich musste mich MAL WIEDER neu einloggen. Ich habe alles mögliche probiert, nicht mal im gutenhaben verlauf bei mir, wird dieses angezeigt bzw die komplette wett id ist nicht vorhanden. Im Verlauf sieht man nur 17.01 bis 17.23 still. Ja jippi das war genau in diesem Zeitraum. Man schrieb mir man könne mir nicht weiterhelfen die wett ID fehlt …. ja witzig, auf gegessen habe ich sie nicht. n Screenshot von den fehlenden 20min konnte ich machen, das wars auch schon. Wie weggeblasen . gibt es noch andere Möglichkeiten.? den Gewinn hätte ich schon gerne noch . hab noch nie so viel auf Schlag bei lucky Pharao gewonnen. Hatte nicht mal die Chance so schnell ein Foto von zu machen. Weil Spiel von jetzt auf gleich tot, hat sich aufgehangen, immer wieder mußte ich die seite bzw das spiel neu starten. danach war auch Feierabend, es ging nichts mehr

Dear jema86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

If this bet has not been recorded in your game history you most likely saw an incorrect result on your screen when you were playing, and there is not much we could do.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear jema86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Then I'm constantly getting the wrong result.

The result was right!!!

And it has happened for the second time, only the winnings were just under 60 euros

Dann wird mir ja ständig ein falsches Ergebnis angezeigt.

Das Ergebnis war schon richtig!!!

Und es ist mittlerweile schon das 2te mal passiert, nur das der Gewinn knapp 60euro war

Thank you for your reply, jema86. I am sorry, but if this result has not been recorded in your game history you most likely saw an incorrect result on your screen when you were playing.

If there is no record of the described gameplay in your game history, I am afraid that we can't proceed with this complaint.

I can only recommend that you contact the game provider to see if they can perhaps have recorded a different game history. You can also contact the licensing authority, as both of these establishments have more options and tools to investigate and help in cases like this.

Lastly, if you experience these issues often, I would recommend that you consider playing in another casino. Perhaps you could check out our list of recommended casinos:

https://casinoguru-en.com/top-online-casinos

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.