Bruce Bet Casino - A verificação dos documentos do jogador está atrasada.

I have been trying to verify my documents for a week now, and they are not accepting them, nor are they helping, of course.

Προσπαθώ να κάνω επαληθευση με τα έγγραφα εδώ και μια βδομάδα και δεν τα δέχονται και ούτε φυσικά βοηθανε

Dear Antanikos3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Can I send the documents to you and if I explain?

Μπορώ να στείλω τα έγγραφα σε σας και αν σας εξηγήσω?

I sent the M ID photo that I have changed the M credit card photo because I made a deposit from my husband and a cosmote account in the name of M but with the old M ID and of course I also sent a selfie with the new ID

Έστειλα την ταυτότητα Μ φωτογραφία που έχω αλλάξει την πιστωτική Μ κάρτα φωτογραφία γιατί έκανα κατάθεση από του συζύγου και έναν λογαριασμό cosmote στο όνομα Μ αλλά με την παλιά Μ ταυτότητα και βέβαια έστειλα και σελφι με την ταυτότητα την καινούργια

Thank you for your reply, Antanikos3. Do I understand correctly that you deposited with someone else's payment method?