Jogo neste cassino há mais de 3 meses, quase diariamente. Ontem, eles decidiram que preciso verificar minha identidade. Eu tinha € 150 na minha conta para saque, nem tanto.
Pediram a documentação do meu cartão e foi aí que começou o problema. Mesmo que eu os tenha enviado, eles continuam pedindo coisas diferentes e me confundindo. Embora eles não os aprovem, eles também cortaram a opção de enviá-los novamente, caso eu tenha feito ou não o tratamento correto e não tenha ocultado determinados números de cartão. Eles também pediram um cartão que usei uma vez e desde então parei de usar. Eles param de me responder e cada vez que falo com o suporte ao cliente falam de maneira geral e repetem a mesma imprecisão. Não acredito que tudo isto esteja a acontecer acima dos 150€, porque nos dois dias que não joguei, eles estão com prejuízo. Eles simplesmente não se coordenam internamente e não têm comunicação. É como se eles não se importassem. Eles me incomodaram continuamente por dois dias simples sem motivo e me deixaram frustrado por algo simples.
É como se eles não quisessem me ajudar.
Enquanto isso, eles solicitam documentos enquanto a opção de upload de documentos está desativada. Não consigo entender a comunicação deles e não há sequer um número de telefone disponível para falar com alguém.
I've been playing at this casino for over 3 months, almost daily. Yesterday, they decided that I need to verify my identity. I had €150 in my account for withdrawal, not that much really.
They asked for my card documentation and that's where the problem began. Even though I sent them, they continue to ask for different things and confuse me. While they don't approve them, they also cut off the option for me to send them again in case I did or did not handle it correctly and didn't obscure certain card numbers. They also asked for a card I used once and have since stopped using. They cease to answer me and every time I speak to customer support, they speak generally and repeat the same vagueness. I don't believe that all this is happening over €150, because the two days I didn't play, they are at a loss. They just don't coordinate internally and lack communication. It's as if they don't care. They've continuously troubled me for two simple days without reason and have made me frustrated for something simple.
It's as if they don't want to assist me.
Meanwhile, they request documents while the document upload option is disabled. I can't make sense of their communication and there isn't even a phone number available to speak to someone.
Παίζω πάνω από 3 μήνες σε αυτό το καζίνο σχεδόν καθημερινά. Χθες αποφάσισαν ότι πρέπει να γίνει ταυτοποίηση.Το πόσο που είχα μέσα για ανάληψη ήταν 150 ευρώ, όχι πολλά δηλαδή.
Μου ζητάνε τα έγγραφα της κάρτας κ από εκεί κ πέρα αρχίσει το πρόβλημα. Ενώ τα έστειλα άρχισαν να μου ζητάνε διαφορά κ να με μπερδεύουν. Τα έστειλα κ ενώ δεν τα εγκρίνουν μου έχουν κόψει κ την επιλογή να τους στείλω ξανά γιατί ίσως έκανα δεν το έκανα σωστά κ δεν εσβηνα τα κάποιους αριθμούς της κάρτας. Επίσης μου ζήτησαν κ μια κάρτα που χρησιμοποίησα μια φορά κ πλέον δεν την χρησιμοποιώ. Έχουν σταματήσει να μου απαντάνε κ κάθε φορά που μιλάω με την βοήθεια, μιλάνε γενικά κ λένε τις ίδιες γενικότητες. Δεν πιστεύω ότι όλο γίνεται για 150 ευρώ γιατί μόνο 2 μέρες που δεν παίζω, αυτοί χάνουν. Απλά εκεί μέσα δεν συννεμοοουνται μεταξύ τους κ δεν έχουν επαφή. Είναι σαν να μη τους νοιάζει. 2 μέρες με ταλαιπωρούν συνέχεια χωρίς λόγο κ για ένα απλό πράγμα με ταλαιπωρούν κ με εκνευρίζουν.
Είναι σαν να μη θέλουν να με βοηθήσουν.
Εν τω μεταξύ ζητάνε έγγραφα ενώ η επιλογή ανεβάσματος εγγράφων είναι κλειστή. Δεν βγάζω συνεννόηση μαζί τους κ δεν υπάρχει κ ένα τηλέφωνο να μιλήσω με κάποιον.
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