BurningBet Casino - O levantamento dos prémios dos jogadores está atrasado.

I've experienced a lot in 20 years of sports betting, but what you pull off here defies description...even after 16 !!!!!!!!!!!!!!!!!!!!!!!! The gentlemen are still not satisfied with the documents that were sent. The biggest gag is this requirement

Your selfie with your ID in the against the background of the burningbet.com website

Apparently, the employees of the company have 4 hands, because how you have to hold a laptop, use your mobile phone, hold your ID card in the camera and then also press the shutter button is completely incomprehensible. if you don't have a laptop, you're unlucky, you have to borrow a monitor or laptop so that you can do it first and have someone pull the trigger for you!!!

This has nothing to do with account security, this is pure harassment and is used to prevent the withdrawal process.

Of course you only get one answer every day, so the next day you get an email with new chicanery for verification.

If you have a masochistic vein, you are well served here. I'm curious if I have to send another photo of my genitals to prove that I'm male...

ich habe ja in 20 Jahren Sportwetten schon viel erlebt, doch was man hier abzieht spottet jeder Beschreibung..selbst nach 16 !!!!!!!!!!!!!!!!!!!!!!!!!! Unterlagen die geschickt wurden sind die Herrschaften immer noch nicht zufrieden. Der größte Gag ist diese Forderung

Ihr Selfie mit Ihrem Ausweiss in der vor dem Hintergrund der Website burningbet.com

Anscheinend haben die Mitarbeiter der Firma 4 Hände, denn wie man einen Laptop halten, das Handy betätigen, den Ausweis in die Kamera halten und dann auch noch den Auslöser betätigen muss, ist völlig schleierhaft. wer keinen Laptop hat hat Pech gehabt, der muss sich einen Monitor oder Laptop leihen, damit er das erstmal so machen kann und noch jemanden der für ihn abdrückt!!!

Das hat nichts mit Kontosicherheit zu tun, das ist reine Schikane und dient dazu, den Auszahlungsprozess zu verhindern.

Natürlich bekommt man jeden Tag nur eine Antwort, so daß man am nächsten tag wieder eine Email mit neuen Schikanen zur Verifizierung bekommt.

Wenn ihr eine Masochistische Ader habt, seid ihr hier gut bedient. Mal gespannt ob ich noch ein Foto meines Genitals schicken muss um zu beweisen, dass ich männlich bin...

Dear bluezoo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

now there are 3 !!! Payments open, one for 9, one for 5 and one for 3 days...unfortunately that's outrageous, apparently they want to prevent this...I don't understand such behavior, it must be clear to them that you don't want to there's more to play and we're not talking about huge amounts here, that's just 700 euros in total.. what do they do if someone wins 50,000?

mittlerweile sind 3 !!! auszahlungen offen, eine seit 9, eine seit 5 und eine seit 3 Tagen...das ist leider unverschämt, anscheinend möchte man diese verhindern...ich verstehe so ein Verhalten nicht, es muss denen doch klar sein, dass man dann keine Lust mehr hat da zu spielen und wir reden ja hier nicht von riesigen Beträgen, das sind zusammen gerade mal 700 EURO..was machen die denn wenn mal einer 50000 gewinnt?

Dear bluezoo,

Have you received your withdrawal from the casino yet?

Dear bluezoo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

money has arrived, but it takes too long, will change

geld ist angekommen, aber das dauert zu lange, werde wechseln

Dear bluezoo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru