Cashalot Casino - Os ganhos de bônus do jogador foram anulados.

I register with cashalot.bet

at the first top-up of € 20 they give me a € 40 bonus I started playing the slots I win € 2300 the bonus is converted into € 100 ... in several days I load € 20 of which I always lose ... ..one day I do a top-up of € 20 and by playing I win € 5000 ... the result was that the win was not paid to me because I was playing with an active bonus already converted with € 100 of which I had already played and lost ... ..

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alla prima ricarica di 20€ mi danno 40€ di bonus iniziò a giocare alle slot faccio una vincita di 2300€ il bonus li viene convertito in 100€…..in vari giorni carico 20€ di cui perdo sempre…..un giorno faccio una ricarica di 20€ e giocando vinco 5000€….il risultato è stato che la vincita non mi è stata pagata perché giocavo con un bonus attivo già convertito con 100€ di cui avevo già giocato e perso…..

Dear Michele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any specific explanation from the casino which exact rule has been breached and why your winnings have been confiscated?

If there’s any relevant communication between you and the casino, please forward it along with your bonus and cashier histories to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Michele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.