CashiMashi Casino - O jogador acredita que o seu pagamento foi atrasado.

Moin moin dear team.

On Friday 10/28/22 I made a deposit of 30 euros via paysafe. There was also a 50% bonus of 15 euros.

So I had 45 euros to play with. I then had to wager this amount 35 times. I did that too. After I made real money out of the bonus money, I paid out €1000. I verified my account a few days before that. I received a confirmation from Cashimashi by email.

After 48 hours of waiting I got a bad feeling and tried to find out more about the casino.

The reviews and the complaints were appalling.

Many complain about the typical stalling tactic.

Yesterday I asked support when the money will be paid out, the agent said (today) yesterday.

I am afraid that the casino is doing the same thing to me as it is doing to many other players.

I need help please, it's annoying.

Since I already notice in which direction this is going, I turn to you. Please help me! I thank you.

Moin moin verehtes Team.

Ich habe am Freitag den 28.10.22 eine Einzahlung über paysafe in Höhe von 30 Euro getätigt. Es gab noch einen 50%Bonus in Höhe von 15 Euro dazu.

Ich hatte also 45 Euro zum Spielen. Diesen Betrag musste ich dann erstmal 35 Fach umsetzen. Das habe ich auch geschafft. Nach dem ich aus dem Bonusgeld, echtgeld erarbeitet habe, habe ich mir 1000 € ausgezahlt. Bereits paar Tage davor habe ich mein Konto verifiziert. Eine Bestätigung von Cashimashi bekam ich per Email.

Nach 48 Stunden Wartezeit bekam ich ein ungutes Gefühl und habe erstmal versucht mehr über das Casino raus zu bekommen.

Die Bewertungen und die Beschwerden waren erschreckend.

Viele Beschweren sich über die typische hinhalten Taktik.

Gestern habe ich beim Support gefragt wann das Geld nun ausgezahlt wird, der Agent meinte (heute) also gestern.

Ich befürchte dass das Casino mit mir genau das selbe macht wie mit vielen anderen Spielern.

Ich bräuchte bitte hilfe, es ist ärgerlich.

Da ich jetzt schon merke in welche Richtung das hin geht wende ich mich an euch. Bitte hilft mir! Ich danke euch.

Dear Coxxer278,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok I know.

I don't know that, but I'll be patient.

I will contact you after 14 days if nothing has happened.

Greetings Domenic

Ok weiß ich bescheid.

Kenne das zwar so nicht aber ich gedulde mich.

Ich melde mich nach 14 Tagen sollte nichts passiert sein.

Grüße Domenic

Dear Coxxer278,

Have you received your withdrawal from the casino yet?

Yes, arrived two days ago. Many thanks for your help.

Ja, ist vor zwei Tagen angekommen. Vielen Dank für eure Mühe.

Awesome news, Coxxer278. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.