Cashwin Casino - Jogador enfrenta atraso na retirada e restrição de acesso.

I established an account with Cashwin and although I deposited and reached the bonus, I have made a withdrawal of 500€ which I've been waiting for nearly 30 hours to be approved but it has not been yet. Also, I have a balance of 1000€ in my account. Suddenly, when I attempt to login, I am told that the page is not available in my country. I kindly ask for your assistance.

Έκανα λογαριασμό στην cashwin και ενώ κατέθεσα τζιραρα και το μπόνους έφτασα να κάνω 500€ ανάληψη τα οποία περιμένω κοντά 30 ώρες και ακόμα δεν έχει εγκριθεί η ανάληψη μου και έχω και έχω και ένα ποσό των 1000€ μέσα , ξαφνικά προσπαθώ να μπω μου μου λέει πως η σελίδα δεν είναι διαθέσιμη στην χώρα μου , σας παρακαλω βοηθήστε με

Hello zvkbvcx6qt,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good evening, the page is available again in my country, the only problem is that it takes a long time to deposit into my bank account, I am a verified user, I'm just afraid that something might happen and my withdrawal will be canceled because of the bad reviews I read on the forums. . Is there any risk of losing them since I'm verified?

Καλησπέρα , η σελίδα είναι ξανά διαθέσιμη στην χώρα μου το μόνο προβλημα είναι ότι αργεί πολύ να γίνει η κατάθεση στον τραπεζικό μου λογαριασμό , είμαι επαληθευμένος χρήστης απλά φοβάμαι ότι κάτι μπορεί να γίνει και να μου ακυρωσουν την ανάληψη λόγω των κακών κριτικών που διαβάσω στα forum . Υπάρχει κάποιος κίνδυνος να τα χάσω εφόσον είμαι επαληθευμένος ;

Hello zvkbvcx6qt,

As stated above, withdrawals take up to 14 days so please let us know once it would take longer.

Dear zvkbvcx6qt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.