Sabendo que muitos casinos licenciados em Curaçao não verificam as contas antecipadamente, solicitei persistentemente a verificação assim que criei a minha conta. Porém, em nossa conversa, eles me garantiram que era desnecessário. Eles pagaram meus ganhos 2 a 3 vezes, até com bastante rapidez. No entanto, há 10 dias, minha situação começou quando ganhei uma soma de 48.000 na roleta, utilizando um multiplicador x700. Foi exigida uma verificação imediata. A princípio, eles não conseguiram localizar os documentos que eu havia carregado e afirmaram que não os haviam recebido. Quando enviei a eles uma captura de tela da tela informando que os documentos foram carregados com sucesso e que eu seria notificado em breve, eles encontraram todos os documentos.
No dia seguinte, meu gerente VIP me informou que meu comprovante de endereço foi aceito, mas minha carteira de identidade foi necessária novamente. Eu retribuí e carreguei novamente. No dia seguinte, meu gerente afirmou que, embora o comprovante de endereço tenha sido aceito, eles agora exigiam comprovantes adicionais. Ficou acordado que eu enviaria o meu documento oficial do contrato de aluguer do site dos táxis com o emblema da democracia grega. Baixei do site oficial e enviei. Após análise, alegaram que o documento havia sido emitido há mais de seis meses, o que o tornava inaceitável.
Inicialmente, percebi isso como se eles estivessem brincando comigo, mas eles estavam falando sério. Parecia que eu deveria ter me mudado para uma nova casa apenas no trimestre anterior. Expliquei-lhes que o documento traz o selo da democracia grega e é um documento muito oficial, mas sem sucesso. Queriam um documento da prefeitura que comprovasse minha atual residência. Não tenho certeza do que fazer a seguir porque é certo que eles encontrariam desculpas, independentemente do documento que eu enviasse. Este cassino desconsidera quaisquer termos acordados.
Estou realmente chocado com a situação atual. Fiquei em êxtase por ganhar 48.000, mas parece que não receberei nada.
A extensão dos golpistas online...
Eu realmente não quero desistir por causa da grande soma. Não há autoridades em Curaçao para registrar uma reclamação ou alguém que lide com problemas de clientes em particular.
Devido aos problemas que surgiram, solicitei ao proprietário da casa onde estou alugando a atualização do contrato. Nós fizemos e enviamos novamente.
Hoje baixei o novo documento do site dos táxis e encaminhei. Eles afirmaram que havia sido modificado. Baixei pela segunda vez e enviei novamente, mas não recebi resposta.
Eu apreciaria qualquer conselho sobre como lidar com essa fraude. É injusto para o casino reter os meus ganhos, no valor de 48.000, por motivos tão frágeis.
Knowing that many casinos licensed in Curacao do not verify accounts upfront, I persistently requested verification as soon as I created my account. However, in our conversation, they assured me that it was unnecessary. They paid out my winnings 2-3 times, quite swiftly even. However, 10 days ago, my plight began when I won a sum of 48000 in roulette, utilizing a x700 multiplier. An immediate verification was demanded. At first, they couldn’t locate the documents I had uploaded and asserted they hadn't received them. When I sent them a screenshot of the screen that stated the documents were successfully uploaded and that I would be notified shortly, they found all the documents.
The next day, my VIP manager informed me that my proof of address was accepted but my identity card was needed again. I reciprocated and uploaded it, again. The next day, my manager stated that even though the proof of address was accepted, they now required additional proof. It was agreed upon that I would send my official rental agreement document from the taxis net site with the emblem of the Greek democracy. I downloaded it from the official site and sent it. After reviewing it, they claimed the document had been issued more than six months ago, rendering it unacceptable.
Initially, I perceived this as them fooling around with me, but they were serious. It appeared I should've moved into a new house only in the previous quarter. I explained to them that the document carries the seal of the Greek democracy and is a very official document, but to no avail. They wanted a document from the municipality attesting my current place of residence. I’m unsure what to do next because it's certain they would find excuses no matter what document I send over. This casino disregards any agreed upon terms.
I am truly appalled by the current situation. I was ecstatic to win 48000, but it appears I might receive nothing.
The extent of online grifters...
I genuinely don’t want to give up because of the large sum. There are no authorities in Curacao to file a complaint with or anyone who deals with customer issues in particular.
Due to the problems that arose, I asked the owner of the house I’m renting from to update the contract. We did, and submitted it again.
Today, I downloaded the new document from the taxis net site and forwarded it. They stated that it had been modified. I downloaded it a second time and sent it over again but received no reply.
I would appreciate any advice on how to deal with this fraud. It's unfair for the casino to withhold my winnings, amounting to 48000, on such flimsy grounds.
Επειδή γνωρίζω ότι πολλά από τα καζίνο που είναι αδειοδοτημένα στο Κουρασάο δεν επαληθεύονται οι λογαριασμοί από την αρχή, μόλις έκανα λογαριασμό το ζήτησα επίμονα, όμως από την συνομιλία μαζί τους μου έλεγαν δεν χρειάζεται. Με πλήρωσαν 2-3 φορές και μάλιστα αρκετά γρήγορα. Πριν 10 μέρες κέρδισα στην ρουλέτα με πολλαπλασιαστή Χ700 το ποσό των 48000. Εκεί άρχισε και το μαρτύριο μου. Ζήτησαν άμεσα επαλήθευση. Αρχικά τα έγγραφα δεν ανέβαιναν και μου έλεγαν δεν τα έχουμε. Όταν τους έκανα screenshot την οθόνη που έγραφε οτι τα έγραψα σας ανέβηκαν με επιτυχία και θα ενημερωθείτε, σε λίγο τα βρήκαν όλα. Την επόμενη μέρα ο vip manager μου ανάφερε ότι το έγγραφο διεύθυνσης έγινε αποδεκτό αλλά χρειάζονται ξανά την ταυτότητα μου. Την έστειλα και στο ίδιο και την ανέβασα επίσης. Την επόμενη ο manager μου ανάφερε οτι αν και το έγγραφο έγινε αποδεκτό της διεύθυνσης χρειάζονται και άλλο έγγραφο για επαλήθευση διεύθυνσης. Συμφωνήσαμε να του στείλω το επίσημο ενοικιαστηριο έγγραφο από την σελίδα taxis net με το λογότυπο της ελληνικής δημοκρατίας. Το κατέβασα από την επίσημη σελίδα και το έστειλα. Αφού το μελέτησαν μου ανάφεραν ότι είναι πάνω των έξη μηνών που συντάχθηκε και δεν γίνεται αποδεκτό. Στην αρχή νόμιζα ότι με κοροϊδεύουν αλλά σοβαρό μιλούσαν οι κύριοι. Έπρεπε δηλαδή να είχα βρει σπίτι το τελευταίο τρίμηνο. Αν και τους εξήγησα και τους ανέφερα ότι έχει το σήμα της ελληνικής δημοκρατίας και είναι το πλέον επίσημο έγγραφο, πάλι τίποτα. Ζήτησαν χαρτί από το δημαρχείο τώρα οτι διαμένω σε αυτή την διεύθυνση. Δεν ξέρω τη να κάνω πλέον γιατί σίγουρα ότι έγγραφο και να τους στείλω πάλι θα βρουν δικαιολογίες. Όσα συμφωνήθηκαν τα αναιρεί το καζίνο .
Πραγματικά απελπιστικά με αυτή την κατάσταση. Χάρηκα ότι κέρδισα 48000 και τελικά δεν θα πάρω τίποτα.
Πόσο απατεώνες υπάρχουν στο διαδίκτυο....
Πραγματικά δεν θέλω να τα παρατήσω γιατί είναι μεγάλο ποσό. Στο Κουρασάο δεν υπάρχουν αρχές για καταγγελία και ούτε ασχολείται κανένας με τους πελάτες.
Λόγω των προβλημάτων που προέκυψαν ζήτησα από την ιδιοκτήτρια του σπιτιού που ενοικιάζω επικαιροποίηση του συμβολαίου. Το κάναμε και το καταθέσαμε ξανα.
Σήμερα κατέβασα από το taxis net το νέο έγγραφο και το έστειλα. Μου ανάφεραν ότι είναι τροποποιημένο. Το κατέβασα δεύτερη φορά, το έστειλα ξανά, αλλά δεν πήρα καμία απάντηση.
Θα ήθελα γνώμες τη μπορώ να κάνω με την κλοπή που μου κάνουν. Είναι άδικο να καταχραστεί το καζίνο τα κέρδη μου ύψους 48000 με τόσες φθηνές δικαιολογίες.
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