Casino Kakadu - O jogador luta para se retirar.

Verification went smoothly.

But now I'm chasing my money, 3 times my withdrawal request was rejected without any apparent reason.

according to support technical problems.

I think it's more of a stalling tactic.

Verifizierung lief reibungslos.

jetzt laufe ich aber meinem Geld hinterher, 3 mal wurde mein auszahlungsantrag abgelehnt, ohne jeden ersichtlichen Grund.

laut Support technische Probleme.

für mich ist das eher eine hinhalte Taktik.

Hello Kingeckrim,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Kakadu. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello and thank you for the quick reply. My account has been fully verified since 06/08. I've been looking for contact with the casino more often since then. Last this morning. For example, last night I was simply ignored, which means the support didn't read any messages in the chat, but left the chat immediately. According to the casino, my bank allegedly declined the transfer. According to the official, my withdrawal was approved and would now be processed. I used a bonus, but implemented it as normal, and also paid attention to the guidelines, since I never turn more than a maximum of 1 euro anyway, there shouldn't be any problems. I am attaching the last payment attempts.

Hallo und vielen Dank für die schnelle Antwort. Mein Konto it seit dem 06.08 vollständig verifiziert. Ich habe seitdem öfter Kontakt zu dem Casino Gesucht. Zuletzt heute Morgen. Gestern Abend zum Beispiel wurde ich einfach weg ignoriert, das heißt der Support hat keine Nachrichten im Chat gelesen, aber den Chat sofort verlassen. Laut Casino hat meine Bank angeblich die Überweisung abgelehnt. Laut offizieller Mitarbeiterin wurde meine Auszahlung genehmigt, und würde jetzt bearbeitet werden. Ich habe einen Bonus benutzt, diesen aber ganz normal umgesetzt, und auch auf die Richtlinien geachtet, da ich eh nie mehr als maximal auf 1 Euro drehe sollte es da aber keine Probleme geben. Ich füge mal die letzten auszahlungsversuche bei.

Dear Kingeckrim,

Please note that if your account got verified only 3 days ago, it might still take up to 11 days to receive the payout. We always recommend to wait 14 days after finishing the verification to process the first ever withdrawal in any online casino.

Dear Kingeckrim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Good afternoon, gentlemen.

My presence is not required at this time, I just wanted to point out that we are working to resolve this situation with the help of the transfer bank.

The process was approved on the 9th. From 3 to 10 workdays the funds should be received.

Thank you all!

The complaint will be now closed for the above mentioned reason.