Casinoly - Os ganhos do jogador foram confiscados.

Title: Unacceptable company – They steal players' winnings!

Review:

Casinoly is a scam! They gave me a €10 bonus, I played fairly and won €290. Suddenly, without any warning, they dropped my balance to €50, citing some "terms" that were never clearly stated during the game.

The worst part? When I tried to contact them, they completely ignored me! No answer, no explanation, they just wiped out my winnings.

This is clearly a deceptive practice and shows that the company does not respect its players. If you are looking for a fair and trustworthy casino, STAY AWAY from Casinoly! There are many better options without such scams.

I will take legal action and report this to the regulatory authorities. Don't fall into their trap!

Τίτλος: Απαράδεκτη εταιρεία – Κλέβουν τα κέρδη των παικτών!

Κριτική:

Το Casinoly είναι μια απάτη! Μου έδωσαν ένα μπόνους 10€, έπαιξα δίκαια και κέρδισα 290€. Ξαφνικά, χωρίς καμία προειδοποίηση, μου έριξαν το υπόλοιπο στα 50€, επικαλούμενοι κάποιους "όρους" που ποτέ δεν εμφανίστηκαν καθαρά κατά τη διάρκεια του παιχνιδιού.

Το χειρότερο; Όταν προσπάθησα να επικοινωνήσω μαζί τους, με αγνόησαν εντελώς! Καμία απάντηση, καμία εξήγηση, απλά εξαφάνισαν τα κέρδη μου.

Αυτό είναι ξεκάθαρα παραπλανητική πρακτική και δείχνει ότι η εταιρεία δεν σέβεται τους παίκτες της. Αν ψάχνετε ένα δίκαιο και αξιόπιστο καζίνο, ΜΑΚΡΙΑ από το Casinoly! Υπάρχουν πολλές καλύτερες επιλογές χωρίς τέτοιες απάτες.

Θα κινηθώ νομικά και θα το καταγγείλω στις ρυθμιστικές αρχές. Μην πέσετε στην παγίδα τους!

Dear fifaf8645,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinoly.

I checked the rules of the casino and found this:

7.16 Any no-deposit casino bonus has wagering requirements of x40 (forty). Any such bonus has a maximum withdrawal limit of x5 (five) the bonus amount received. For example, a 20 EUR (twenty) no-deposit bonus will have a maximum withdrawal limit of 100 EUR (one hundred). Any winnings above 100 EUR (one hundred) will not be eligible for withdrawal and will be voided and removed from the account balance at the withdrawal stage.

I would like to emphasize that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limits to be unfair and predatory only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise we'll close your complaint. Thank you for your understanding.

Best regards,

Tomas

Dear fifaf8645,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Due to the aforementioned reasons, this complaint will now be rejected.

Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.