CasinoVoila - O depósito do jogador não chegou.

I made several deposits at the casino the day before yesterday and yesterday. A total of 2,100 euros. A deposit of 100 euros was credited immediately, the other 2,000 euros are still missing. All deposits via Sofortüberweisung.

Customer service said the money will be credited in a few hours, then said the money will be sent back to me, now it says the money will be visible in my account in the next few days.

They don't want it returned

Ich habe am Vorvorgestern und Gestern mehrere Einzahlung bei dem Casino gemacht. Insgesamt 2.100 Euro. Eine Einzahlung von 100 Euro wurde sofort gutgeschrieben, die anderen 2.000 Euro fehlen bis jetzt. Alle Einzahlung per sofortüberweisung.

Der Kundendienst hat gesagt, dass das Geld in wenigen Stunden gutgeschrieben wird, dann hat es gesagt, dass das Geld an mich zurück überwiesen wird, jetzt heißt es, dass Geld wird in den nächsten Tagen auf meinem Account sichtbar sein.

Zurück überwiesen möchten sie es nicht

Hello Ron,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoVoila. Please allow me to ask you a few more question before we would move forward.

Was all the deposits credited from your payment account? When exactly did you deposit into the casino? Did you also try to contact your payment provider for a refund?

Please note that it can happen that the deposit is delayed a day or two specially if you did it during the weekend.

Looking forward to your answer.

Regards,

Nick

Hello

I made the deposits on 29.03 and 30.03. So far nothing has been credited to the casino nor have I received a refund. In the meantime, the casino has requested my account statements, nothing more happened.

I have already complained to the payment provider but have not yet received an answer.

Hallo

Ich habe am 29.03 und 30.03 die Einzahlungen gemacht. Bisher ist noch nichts beim Casino gutgeschrieben noch habe ich eine Erstattung bekommen. Das Casino hat in der Zwischenzeit meine Kontoauszüge angefordert, mehr ist nicht passiert.

Ich habe mich auch schon beim Zahlungsanbieter beschwert jedoch noch keine Antwort erhalten.

Hello Ron,

Did you provide them the proof of payment? When exactly did you send it? Be sure to wait at least a week after you send it to the casino as they have to process it too.

Dear Ron,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Hello,

I got the money back.

Thanks very much

Hallo,

Ich habe das Geld zurück bekommen.

Vielen Dank

Thank you Ron for letting us know that the issue has been resolved. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick