CASSINOPIX Casino - Os ganhos do jogador são confiscados.

When I won at the casino, there was a bug, and I couldn't capture everything, but I did take screenshots of the winnings I didn't receive.

After that, I deposited and played again, winning an additional 30,000, and they still haven't paid me. It's impossible to communicate with this casino.

Casino quando ganhei bugou não consegui printar tudo porém printei ganhos que não recebi

depois depositei e joguei e ganhei mais 30000 e até agora não me pagaram é impossível falar nesse casino

Dear alessandra80oliveira,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

I've already sent

Eu já enviei

Hi alessandra80oliveira,

I apologize, but I haven’t received any emails from you so far.

• Could you confirm which email address you sent them to? My correct email address is petronela.k@casino.guru. I will need at least some evidence showing that the winnings were earned but not properly credited to your balance.
• Additionally, please provide the exact dates and times when the issue occurred.

Thank you.

Dear alessandra80oliveira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.