CatCasino - Retirada do jogador não processada devido a problemas bancários.

I have previously played and lost money, depositing via Skrill. Then, when I switched banks and got a different credit card, I had to submit all five cards after arguing for 12 hours yesterday. I told them that my bank cannot receive the amount via credit card because it is outside the EU, but they didn't care. Now the money is gone. They didn't want to pay out via Skrill because the last deposit was the one that counted. A real scam casino.

ich habe schon mal früher gespielt und verspielt mit skrill eingezahlt. dann mit meiner kreditkarte mit bankwechsel bekamm ich eine andere karte als ich dann gestern 12 stunden herum diskutiert habe alle 5 karten eingereicht habe und ihnen gesagt habe das meine bank nicht über kredikarte den betrag empfangen kann weil es ausserhalb der eu ist war es ihnen egal. jetzt ist das geld weg über skrill wollten sie nicht auszhalen weil ja die letzte einzahlung gezählt hat. richtiges scam casino.

Hello Samir91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CatCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and it is not the casino's responsibility if the player lose his balance during this period.

Looking forward to your answer.

Regards,

Nick

Hello!

We have checked the information on the player's account, at the moment all documents have been successfully accepted and verified. Withdrawal of funds to the player was successfully carried out from our side, but for technical reasons the withdrawal was canceled on the side of the payment provider and the funds returned to the player's account. It was necessary to create a request for withdrawal again, but the player did not do it and started playing.

Now there are no funds available for withdrawal on the game balance.

Dear Samir91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.