I have just received a return.
"Cara Roberta,
Referente à investigação sobre a suspensão de sua conta Citobet, após verificação detalhada pelo nosso departamento de segurança e risco, segue abaixo a resolução,
acompanhando nossos Termos e Condições, https://citobet.com/page/general-promotions-terms / https://citobet.com/page/terms-and-conditions
4.10. Usar repetidamente promoções para jogar, com depósitos mínimos ou inexistentes, e/ou depositar apenas para aproveitar nossas recompensas e ofertas,
sem a intenção de jogar/arriscar os fundos depositados.
7.6. A Citobet revisará todas as contas dos jogadores e as classificará a seu critério. Assim que um jogador for classificado como "caçador de bónus" ou "abusador de bónus",
todos os ganhos e bônus serão anulados e a conta será suspensa e o pagamento não processado
7.7. Em caso de qualquer violação destes Termos e Condições, a Citobet reserva-se o direito de tomar as seguintes ações:
7.7.1. Confisco e Suspensão do Saldo da Conta: A Citobet pode reter o saldo da sua conta e suspendê-la a seu critério se você violar algum dos nossos termos.
Com isso, a conta será encerrada em definitivo."
So I am offered a promotion with a bonus; I deposit the value (which was not low, more than R$ 100); I playthrough all the wagering requirements; and then I get my account canceled for that?
It was not my first deposit. My account had several months and was verified. I have deposited before and I have lost money before. This is unfair.
I have answered their email questioning that, and requesting at least my deposit return.
I have just received a return.
"Dear Roberta,
Regarding the investigation into the suspension of your Citobet account, after detailed verification by our security and risk department, below is the resolution,
following our Terms and Conditions, https://citobet.com/page/general-promotions-terms / https://citobet.com/page/terms-and-conditions
4.10. Repeatedly using promotions to play, with minimal or no deposits, and/or depositing only to take advantage of our rewards and offers,
without the intention of playing/risking the deposited funds.
7.6 Citobet will review all player accounts and classify them at its discretion. As soon as a player is classified as a "bonus hunter" or "bonus abuser",
all winnings and bonuses will be voided and the account will be suspended and the payment not processed
7.7 In the event of any breach of these Terms and Conditions, Citobet reserves the right to take the following actions:
7.7.1 Confiscation and Suspension of Account Balance: Citobet may withhold your account balance and suspend it at its discretion if you violate any of our terms.
The account will then be closed permanently."
So I am offered a promotion with a bonus; I deposit the value (which was not low, more than R$ 100); I playthrough all the wagering requirements; and then I get my account canceled for that?
It was not my first deposit. My account had several months and was verified. I have deposited before and I have lost money before. This is unfair.
I have answered their email questioning that, and requesting at least my deposit return.
I have just received a return.
"Cara Roberta,
Referente à investigação sobre a suspensão de sua conta Citobet, após verificação detalhada pelo nosso departamento de segurança e risco, segue abaixo a resolução,
acompanhando nossos Termos e Condições, https://citobet.com/page/general-promotions-terms / https://citobet.com/page/terms-and-conditions
4.10. Usar repetidamente promoções para jogar, com depósitos mínimos ou inexistentes, e/ou depositar apenas para aproveitar nossas recompensas e ofertas,
sem a intenção de jogar/arriscar os fundos depositados.
7.6. A Citobet revisará todas as contas dos jogadores e as classificará a seu critério. Assim que um jogador for classificado como "caçador de bónus" ou "abusador de bónus",
todos os ganhos e bônus serão anulados e a conta será suspensa e o pagamento não processado
7.7. Em caso de qualquer violação destes Termos e Condições, a Citobet reserva-se o direito de tomar as seguintes ações:
7.7.1. Confisco e Suspensão do Saldo da Conta: A Citobet pode reter o saldo da sua conta e suspendê-la a seu critério se você violar algum dos nossos termos.
Com isso, a conta será encerrada em definitivo."
So I am offered a promotion with a bonus; I deposit the value (which was not low, more than R$ 100); I playthrough all the wagering requirements; and then I get my account canceled for that?
It was not my first deposit. My account had several months and was verified. I have deposited before and I have lost money before. This is unfair.
I have answered their email questioning that, and requesting at least my deposit return.