CryptoBetSports Casino - A retirada do jogador é adiada e limitada.

Hello team,

I won approximately €35,000 playing roulette and on sports bets at this casino (without any bonus). I have already made two withdrawals and have received the funds. Now, I have made two new withdrawal requests, which were supposedly processed, but the money never reached my wallet. I also don't understand why I can only withdraw €500 per day. I am at the Gold level in the loyalty program, so I should be able to withdraw €1500 per day.

Please help me, as this involves a significant amount of money. I am also fully verified.

Hallo liebes Team,

ich habe bei diesem Casino ca 35.000€ beim Roulette und Sportwetten gewonnen.(ohne Bonus) Ich habe bereits 2 mal ausgezahlt und es auch erhalten. Jetzt habe ich 2 neue Anträge erstellt, die angeblich auch ausgeführt wurden, das Geld aber nie auf mein Wallet kam. Ich verstehe auch nicht warum ich nur 500€ pro Tag auszahlen kann. Ich bin im loyal Programm Stufe Gold somit sollte ich auch 1500€ pro Tag auszahlen können.

Bitte helfen sie mir, es ist wirklich viel Geld um das es geht. Ich bin auch vollständig verifiziert.

Dear Felix96, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• When did you make the last successful withdrawal?

Thank you in advance for your reply.

Best regards, 

Kristina

Hello,

I requested the payout on Sunday. The successful payouts were on September 15th.

Now the withdrawal has been rejected because I was allegedly not verified. But I was already verified and completed the KYC. I have now completed it again successfully.

Hallo,

ich habe die Auszahlung Sonntag beantragt. Die erfolgreichen Auszahlungen waren am 15.09.

jetzt wurde die Auszahlung abgelehnt weil ich angeblich nicht verifiziert wäre. Ich war aber schon verifiziert und habe den KYC abgeschlossen. Habe es jetzt nochmal erfolgreich abgeschlossen.

Thank you for your reply, Felix96. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you requested the withdrawal again?
• Could you please post a screenshot of your withdrawal history here in this thread?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Dear Felix96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.