CryptoBetSports Casino - A retirada do jogador foi adiada.

Hello, I have a verified account at cryptobetsports.com. On 11/28/24, I initiated my first withdrawal to my Jeton Wallet, and it was processed within a few hours. After receiving the confirmation email, the money was immediately available in my Jeton Wallet.

On 12/23/24, I initiated another withdrawal of 500 Euros, also through Jeton. A few hours later, I received an email stating that the withdrawal had been successfully completed. A Jeton withdrawal usually reaches my Jeton account instantly, with no waiting time. To this day, the money has not reached my Jeton Wallet. I have sent several emails to CryptoBetSports. The customer service is an absolute disaster. With luck, I received a single reply a day later, stating that they would investigate and get back to me. Nothing has happened so far. I'm hoping for some assistance here. Attached is my conversation with Jeton and the evidence that my withdrawal was supposedly completed.

As proof of the correctly completed withdrawal, CryptoBetSports should be able to provide me with the Jeton transaction reference number.

Hallo, ich habe ein verifiziertes Konto bei cryptobetsports.com. Ich habe am 28.11.24 mene erste Auszahlung auf mein Jeton Wallet veranlasst und wurde auch sofort innerhalb weniger Stunden ausgezahlt. Nach der Bestätigungsemail war das Geld sofort auf meinem Jeton Wallet.

Am 23.12.24 habe ich dann eine weitere Auszahlung veranlasst über 500 Euro, ebenfalls über Jeton. Nach wenigen Stunden bekam ich eine Email, dass die Auszahlung erfolgreich abgeschlossen wurde. Eine Jeton Auszahlung erreicht sofort mein Jeton Konto, da gibt es keine Wartezeiten. Bis heute ist das Geld nicht auf meinem Jeton Wallet eingegangen. Ich habe mehrere Emails an CryptoBetSports geschrieben. Der Kundenservice ist eine reine Katastrophe. Ich bekam mit Glück eine einzige Antwort einen Tag später, dass man nachforschen würde und sich dann melden würde. Es ist nichts bisher passiert. Ich hoffe mir kann hier geholfen werden. Im Anhang meine Konversation mit Jeton sowie die Nachweise, dass meine Auszahlung angeblich abgeschlossen wurde.

Als Beweis für die korrekt abgeschlossene Auszahlung müsste CryptoBetSports mir die Jeton Transaktions Referenz Nummer nennen können.

Dear AK1982888,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I don't know if you understood my problem. The provider says that the withdrawal was completed successfully. However, the money has not arrived in my Jeton account. If a withdrawal via Jeton is completed successfully, then the money is immediately in the Jeton wallet. But that is not the case. With my first withdrawal, the money was also immediately in the Jeton wallet after I received the email that the withdrawal was completed successfully. So where is the money?

Ich weiss nicht ob sie mein Problem verstanden haben. Der Anbieter gibt an, dass die Auszahlung erfolgreich abgeschlossen wurde. Jedoch ist das Geld nicht auf meinem Jeton Konto angekommen. Wenn eine Auszahlung via Jeton erfolgreich abgeschlossen wurde, dann ist das Geld sofort auf dem Jeton Wallet. Das ist aber nicht der Fall. Bei meiner ersten Auszahlung war das Geld auch sofort auf dem Jeton Wallet, nachdem ich die Email bekam, dass die Auszahlung erfolgreich abgeschlossen wurde. Wo ist das Geld also?

I think my case is the same as a previous customer here.

https://casinoguru-de.com/cryptobetsports-casino-the-payout-of-the-player

I have exactly the same problem. The withdrawal is reported as completed, but the money is not in my Jeton account. I hope someone can help me here too.

Ich glaube mein Fall ist der gleiche wie ein Kunde zuvor hier.

https://casinoguru-de.com/cryptobetsports-casino-die-auszahlung-des-spielers

Es ist genau das gleiche Problem bei mir. Die Auszahlung wird als abgeschlossen gemeldet, aber das Geld ist nicht auf meinem Jeton Konto. Ich hoffe auch mir kann man hier helfen.

Thank you very much, AK1982888, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi AK1982888,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear CryptoBetSports Casino, I would like to invite you to engage in this discussion and assist in addressing the player's complaint. Could you provide additional details about the case? Specifically, when was the withdrawal processed on your side? Could you also share the transaction reference number so the player can verify the issue with Jeton directly? Alternatively, it would be greatly appreciated if you could reach out to the payment provider to inquire about the payment status.

I'm looking forward to hearing from you. If you have, please send to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

The problem still exists. Today I received the following email from CryptoBetSports.

We are trying to resolve the issue, allow us some more time, we apologize for the inconvenience.

Warm regards,

The CryptoBetSports team

Das Problem besteht weiterhin. Heute bekam ich folgende Email von CryptoBetSports.

We are trying to resolve the issue, allow us some more time, we apologize for the inconvenience.

Warm regards,

The CryptoBetSports team

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Yesterday I made another withdrawal of 100 euros. Today I received an email that the withdrawal had been successfully completed via Jeton. This withdrawal has not arrived in my Jeton account either. This company sends emails that the withdrawals have been successfully completed, but the money never arrives. This seems to be a complete scam company.

This casino should get the worst rating a casino can get. There are real scammers behind this company.

Ich habe gestern eine weitere Auszahlung in Höhe von 100 Euro veranlasst. Heute bekam ich die Email, dass die Auszahlung erfolgreich abgeschlossen wurde via Jeton. Auch diese Auszahlung ist nicht auf meinem Jeton Konto angekommen. Diese Firma schickt Emails, dass die Auszahlungen erfolgreich abgeschlossen wurden, aber das Geld kommt niemals an. Es scheint sich hier um eine absolute Betrügerfirma zu handeln.

Dieses Casino sollte die schlechteste Bewertung bekommen, die ein Casino nur bekommen kann. Es stecken richtige Betrüger hinter dieser Firma.

Thank you for the updates, AK1982888.

We're still waiting for the reply from CryptoBetSports Casino.

How can it be that such fraudsters are allowed to continue operating? What can you do against this kind of fraud? This is definitely a fraud. You can see that the CryptoBetSports representative is not answering here. Because he knows that CryptoBetSports is cheating its customers. I made two withdrawals of 500 euros and 100 euros, which were supposedly completed successfully. I never received either of the withdrawals. I also still have over 500 euros in my account at CryptoBetSports. So the casino is cheating me out of over 1100 euros.

Wie kann es sein, dass solche Betrüger weiter operieren dürfen? Was kann man dagegen machen gegen so einen Betrug? Es handelt sich hier definitiv um Betrug. Man sieht ja, dass der CryptoBetSports Vertreter hier nicht antwortet. Weil er weiss, dass CryptoBetSports die Kunden betrügen. Ich habe zwei Auszahlungen in Höhe von 500 Euro und 100 Euro veranlasst, die angeblich erfolgreich abgeschlossen wurden. Beide Auszahlungen habe ich nie erhalten. Ich habe ausserdem noch über 500 Euro auf meinem Konto bei CryptoBetSports. Das Casino betrügt mich also um über 1100 Euro.

Good morning

Apologies for the late response.

Unfortunately we have had issues paying through that payment provider. As a result we have re-credited the funds back to the user and have requested the user to do a new withdrawal request through crypto.

Many thanks

Hello, I can't withdraw via cryptocurrency. See screenshot. It tells me that I have to deposit with it first. My very first deposit on CryptoBetSports was via Ethereum.

Hallo, ich kann nicht via Kryptowährung auszahlen. Siehe Screenshot. Es wird mir angezeigt, dass ich zuerst damit einzahlen müsste. Dabei war meine allererste Einzahlung auf CryptoBetSports via Ethereum.

Hi

You will be able to withdraw via USDT TRC 20

Please let me know if you have any issues

Because of the Mica regulation, USDT is no longer offered on my wallet. I would prefer to pay out via Bitcoin

Wegen der Mica Regulierung wird auf meinem Wallet kein USDT mehr angeboten. Ich würde am liebsten via Bitcoin auszahlen

Sorry for the issues you are having. You should be able to request the withdrawal via BTC however, even if you havent made a deposit by this method.

Could you log out and back in again as this option should be available for you

Thank you

Hello, I have now requested a withdrawal via Bitcoin. Now I'm just waiting to see if the money will arrive.

Hallo, ich habe jetzt eine Auszahlung via Bitcoin beantragt. Jetzt warte ich mal ab, ob das Geld kommen wird.

Thank you for the updates, CryptoBetSports Casino.

Dear AK1982888, please, let us know once you successfully received your funds. Hopefully, it won't take long.

I received an email at 4:20 p.m. that the payout was successfully completed via Bitcoin. The money still hasn't arrived. Do you have a transaction hash?

Ich habe um 16.20 Uhr eine Email erhalten, dass die Auszahlung erfolgreich abgeschlossen wurde via Bitcoin. Das Geld ist immer noch nicht eingegangen. Haben Sie eine Transaktions-Hash?

I have the transaction hash but as its sensitive information, could I send in a PM or email?

Yes, please send it to me

Ja senden sie die mir bitte an arakarakulak82@gmail.com

I have received the first payout of 500 euros. I have just requested a second payout of 500 euros via Bitcoin, as I can only withdraw 500 euros per day. When the money has arrived, I will let you know and everything will be OK.

Ich habe die 1. Auszahlung von 500 Euro erhalten. Ich habe gerade eine zweite Auszahlung via Bitcoin in Höhe von 500 Euro beantragt, da ich nur 500 Euro pro Tag auszahlen kann. Wenn das Geld auch gekommen ist, gebe ich Bescheid und alles ist dann ok.

I'm glad to hear the first payment was received successfully, AK1982888. As you initially set the disputed amount of the complaint as €500, please specify how much money is left to withdraw. Will another payment of €500 be the last one or do you have more balance available for a withdrawal?

500 euros is the last withdrawal now. Then I still have 100 euros in my account and I want to keep playing with that. I originally wanted to withdraw 1000 euros, but you can only withdraw 500 euros per day. As soon as the money arrives, I'll let you know

500 Euro ist die letzte Abhebung jetzt. Dann habe ich noch 100 Euro Guthaben auf dem Konto und damit will ich da weiterspielen. Ich wollte ja ursprünglich 1000 Euro auszahlen, aber man kann nur 500 Euro pro Tag auszahlen. Sobald das Geld jetzt kommt, sage ich Bescheid

Thank you, AK1982888. I hope the second payment reaches you soon, and I look forward to your updates.

I have just received my 2nd payout. Many thanks to casinoguru for the help. Everything is OK now. If I have any problems in the future, I will let you know. 👍

Ich habe meine 2. Auszahlung gerade erhalten. Besten Dank an casinoguru für die Hilfe. Alles ok jetzt. Sollte ich in Zukunft nochmal Probleme haben, melde ich mich. 👍

Good morning, and happy Friday.

Glad to hear all withdrawals have now been received.

Dear AK1982888,

I'm happy to hear that your issue has been resolved. I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to contact our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services or accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia

Casino.Guru