Depositei 500 euros na dexterbet em 29.8. usando o primeiro bônus de boas-vindas e recebeu um bônus de 500 euros.
https://www.dexterbet.com/en/promotions/up-to-600-euro-welcome-bonus-up-to-200-free-spins-on-big-bass-bonanza
Depois de implementar o bónus com sucesso, solicitei um pagamento de 4830 euros.
Minha conta já foi verificada com sucesso.
Após 4 dias, recebi este e-mail hoje:
Prezado Jorg,
Sua conta foi sinalizada em nosso banco de dados pelo departamento de prevenção de riscos e fraudes devido a atividades suspeitas.
Encerramento da conta do usuário:
Reservamo-nos o direito, a nosso critério, de cancelar o seu registo, reter o dinheiro da sua conta, suspender a sua conta por um período de tempo limitado ou encerrar a sua conta se:
Você se aproveitou ou é suspeito de se aproveitar de um erro de sistema ou de jogo para obter ganhos financeiros ou obter uma vantagem injusta.
Temos tolerância zero com jogos inadequados e atividades fraudulentas. Isto inclui, mas não está limitado a, trapaça, manipulação de jogos, tentativa de fraudar a nós ou a outros usuários do site, fraude de pagamento, estornos de pagamento, uso de cartões de crédito roubados, lavagem de dinheiro ou outras tentativas de depositar fundos obtidos de meios ilícitos. significa. Reteremos todos os pagamentos a você quando houver suspeita de seu envolvimento em qualquer um dos atos ou atividades acima e nos reservamos o direito de suspender ou encerrar sua conta e impedi-lo de continuar participando do site. Somos obrigados a devolver o seu depósito e encerrar a sua conta, por favor faça um levantamento de 500,00 €. Seus ganhos serão perdidos e sua conta será desativada permanentemente em 3 dias.
Obrigado pela compreensão
Dexterbet
Os ganhos foram cancelados e recebi de volta o meu depósito de 500 euros.
Eu não trapaceei em nenhum momento, e eles estão lançando cláusulas de bônus sem serem específicos ou fornecerem evidências de como exatamente eu deveria ter trapaceado.
Joguei apenas 2 jogos com o bônus.
Pop Til You Drop (jogos 1x2) e Fairy Dust Xtreme (Spinmatic)
Além disso, estão a obrigar-me a levantar os 500 euros no prazo de 3 dias, pois a conta será encerrada a partir de então e o levantamento dos 500 euros não será mais possível
Se eu fizer isso, isso seria tratado como uma admissão de culpa?
Como não tenho conhecimento de qualquer culpa e joguei e ganhei honestamente, apresento esta reclamação.
I deposited 500 euros with dexterbet on 29.8. using the first welcome bonus and received a 500 euro bonus.
https://www.dexterbet.com/en/promotions/up-to-600-euro-welcome-bonus-up-to-200-free-spins-on-big-bass-bonanza
After successfully implementing the bonus, I requested a payout of 4830 euros.
My account was already successfully verified.
After 4 days, I received this email today:
Dear Jorg,
Your account has been flagged in our database by the risk and fraud prevention department due to suspicious activities.
Termination of user account:
We reserve the right, at our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time, or close your account if:
You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantage.
We have zero tolerance for inappropriate play and fraudulent activity. This includes, but is not limited to, cheating, game manipulation, attempting to defraud us or other users of the website, payment fraud, payment reversals, use of stolen credit cards, money laundering or other attempts to deposit funds obtained from ill-gotten means. We will withhold all payments to you where your involvement in any of the above acts or activities is suspected and we reserve the right to suspend or close your Account and bar you from further participation in the website. We are obligated to return your deposit and close your account, please make a withdrawal of 500.00 €. Your winnings will be forfeited and your account will be permanently deactivated in 3 days.
Thanks for understanding
Dexterbet
The winnings were cancelled and I got my deposit of 500 euros back.
I did not cheat at any point, and they are throwing around bonus clauses without being specific or providing evidence as to how exactly I was supposed to have cheated.
I played only 2 games with the bonus.
Pop Til You Drop (1x2 gaming) and Fairy Dust Xtreme (Spinmatic)
Furthermore, they are forcing me to withdraw the 500 euros within 3 days as the account will be closed thereafter and a withdrawal of the 500 euros will then no longer be possible
If I do this, would it be treated as an admission of guilt?
Since I am not aware of any guilt and I have played and won honestly, I am submitting this complaint.
ich habe bei dexterbet am 29.8. mit dem ersten willkommensbonus 500 euro eingezahlt und 500 euro bonus erhalten.
https://www.dexterbet.com/de/promotions/bis-zu-600-euro-willkommensbonus-bis-zu-200-freispiele-auf-big-bass-bonanza
nach erfolgreicher umsetzung habe ich 4830 euro zur auszahlung beantragt.
mein account wurde bereits erfolgreich verifiziert.
nach 4 tagen habe ich heute diese mail erhalten:
Dear Jorg,
Your account has been flagged in our database by the risk and fraud prevention department due to suspicious activities.
Termination of user account:
We reserve the right, at our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time, or close your account if:
You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantagе.
We have zero tolerance for inappropriate play and fraudulent activity. This includes, but is not limited to, cheating, game manipulation, attempting to defraud us or other users of the website, payment fraud, payment reversals, use of stolen credit cards, money laundering or other attempts to deposit funds obtained from ill-gotten means. We will withhold all payments to you where your involvement in any of the above acts or activities is suspected and we reserve the right to suspend or close your Account and bar you from further participation in the website. We are obligated to return you deposit and close your account, please make a withdrawal of 500.00 €. Your wining will be fortified and your account will be deactivated permanently in 3 days.
Thanks for understanding
Dexterbet
der gewinn wurde storniert und ich habe meine einzahlung von 500 euro zurück bekommen.
ich habe zu keinen zeitpunkt betrogen und man wirft wieder mit irgendwelchen bonuspragraphen um sich ohne konkret zu werden oder beweise zu liefern wie genau ich betrogen haben soll.
ich habe mit dem bonus nur 2 spiele gespielt.
pop til you drop (1x2 gaming) und fairy dust xtreme (spinmatic)
außerdem zwingt man mich die 500 euro innerhalb von 3 tagen auszuzahlen da danach der account geschlossen wird und eine auszahlung der 500 euro dann nicht mehr möglich ist
wenn ich das tue käme das einen schuldeingeständnis gleich?
da ich mir keiner schuld bewusst bin und ich ehrlich gespielt und gewonnen habe reiche ich diese beschwerde ein.
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