Dingo Casino - Os ganhos do jogador foram reduzidos para x10 do último depósito.

My bad experience that I would not like to leave unusual: I deposited € 20 in this dingo-casino with my Postepay with Visa circuits. I had managed to win up to 1400 €, but then at 1000 € I decided to stop and withdraw. In addition to making me a thousand problems and requests for unnecessary documents instead to deposit the "euro" I had to give up and give him my bank details. Now to receive the payment on the account they tell me that I am only entitled to € 200 which is the maximum withdrawable that is 10x of my deposit, but while they complained that they could not give it to me on the visa they never pointed out to me about this rule not found between more on T&C of this casino and in addition the € 800 in excess canceled and not even made available to play them. I would like to report the fact and therefore I ask for help

Mia brutta esperienza che non vorrei lasciare insolita: ho depositato 20€ in questo dingo-casinò con la mia Postepay con circuiti Visa. Ero arrivato a vincere fino a 1400€, ma poi a 1000€ ho deciso di fermarmi e prelevare. Oltre a farmi mille problemi e richieste dii documenti non necessari invece per depositargli i "euro" ho dovuto arrendermi e comunicargli le mie coordinate bancarie. Ora di ricevere il versamento sul conto mi dicono che mi spetta solo 200€ che è il massimo prelevabile cioè 10x del mio deposito, ma mentre lamentavano che non potevano darmeli sulla visa non mi hanno mai fatto presente di questa loro regola non trovata tra l’altro su T&C di questo casinò ed in più gli 800€ in eccesso annullati e nemmeno messi a disposizione per giocarli. Vorrei denunciare il fatto è quindi chiedo aiuto 

Dear Cfariello74,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked the terms and conditions https://www.dingo-casino.com/general-terms-conditions/?lang=en, unfortunately, I haven't found any rule about lifetime deposit and maximum cashout related to it.

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider this rule to be unfair and predatory when it’s applied to a real money game.

Please, could you confirm, that you have accumulated winnings without any active bonus and clarify how much was your last and lifetime cumulative deposits? Ideally, you could forward your "cashier" history along with any relevant communication to petronela.k@casino.guru.

Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

Also on the mobile site this rule that they support is not reported on Dingo-casino. Maybe on a computer but I don't know why I don't have it to verify. I don't know how they show that I could possibly be aware of it. I had also requested before the bank transfer to cancel them by putting all the capital back on the gaming account and this too was refused me because they know very well that at that point I would have withdrawn only the amount possible and at that point I would have made a payment of € 100 to also collect the rest.

Inoltre sul sito mobile questa regola che sostengono non è riportata su Dingo-casinò. Magari su computer ma non so perché non ce l’ho per verificare. Non so come fanno a dimostrare che io potessi esserne a conoscenza eventualmente. Avevo anche richiesto prima del bonifico di annullarmele rimettendomi tutto il capitale sul conto gioco ed anche questo mi è stato rifiutato perché sanno benissimo che a quel punto avrei prelevato solo la somma possibile e avrei a quel punto fatto un versamento di 100€ per riscuotere anche il resto.

Do I understand correctly that you've only deposited €20 into your account? Could you please confirm that you haven't activated any bonus? Thank you very much.

I confirm otherwise I would have had to play the bonus several times to accrue withdrawable money.

I deposited without indicating any bonus codes.

as I won I made withdrawals that I reversed and then increasing the sum I put back in withdrawal.

Confermo altrimenti avrei dovuto giocare numerose volte il bonus per maturare denaro prelevabile.

Ho depositato senza indicare alcun codice bonus.

man mano che vincevo facevo dei prelievi che stornavo e poi incrementando la somma rimettevo in prelievo.

Thank you very much, Cfariello74, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I will await Andrei's considerations even though I believe that I will not get my sum back

Attenderò le considerazioni di Andrej anche se credo che la mia somma non la riavrò indietro

Dear Cfariello74,

I’m sorry to hear about your bad experience. I’ll contact the casino team and try my best to resolve the issue.

I would like to invite Dingo Casino to join this conversation.

Dear representatives of Dingo Casino,

Can you please explain why was Cfariello74’s withdrawal amount reduced to ten times the amount of his deposit? As explained earlier, in Casino Guru, we consider such policy to be unfair and predatory, however, please note that the policy is not even set out in the General T&C or the Withdrawal policy of Dingo Casino.

That being said, we’d like to ask you to thoroughly review the situation and reconsider the decision in this case.

Thanks and fingers crossed

Grazie e incrociamo le dita

Hello all

Player's withdrawal was adjusted because of one of our rules: "New players who have not yet deposited more than 200 euro cannot accrue a balance in excess of x10 the original deposit. Any balance in excess of this max cash-out will be voided upon withdrawal. This applies both to bonus players and non bonus players."

https://www.dingo-casino.com/bonus-terms-conditions/?isPopup=true&lang=en

Regards

Compliance - Dingo Casino

They told me this, but I told them that their mobile policy didn't show it so they shouldn't have applied it

Me lo hanno detto questo, ma io gli ho detto che sul loro regolamento su mobile non era riportato quindi non avrebbero dovuto applicarlo

Thank you, Dingo Casino, for clarifying.

As mentioned before by my colleague Petronela, in Casino Guru, we consider this policy to be predatory and against fair gambling.

Furthermore, in the case of Dingo Casino, it seems that the rule can only be viewed by opening ‘Withdrawal policy’ and clicking the link at the very bottom of the page. In addition, the rule is mentioned under ‘General Bonus Terms and Conditions', even though the rule is applied when playing without a bonus as well.

Lastly, the discussed rule seems to not be mentioned anywhere on the mobile version of the website.

That being said, we’d like to ask Dingo Casino team to reconsider their decision in this case, and suggest revising the relevant policies to avoid similar misunderstandings in the future.

So I would be right and they should review the decision made towards me. The answer is not very clear. I hope for an afterthought.

Thank you

Quindi avrei ragione e dovrebbero rivedere la decisione presa nei miei confronti. Non è chiarissima la risposta. Spero in un ripensamento.

grazie

Dear Cfariello74,

I apologize. My comment might not have been translated correctly. Anyway, the answer is yes. Since the reason why your funds have been confiscated is a breach of a policy that we, in Casino guru, consider to be unfair and predatory, and in addition, the policy is not clearly set out in the General T&C, we believe the casino should let you withdraw your winnings in full.

But they don't want to. They liquidated me by crediting me with € 200 and not € 1000. What should I do now? Did you warn them too or did it end like this?

Ma non vogliono. Mi hanno liquidato accreditandomi 200€ e non 1000€. Adesso cosa devo fare? Li avete avvertiti anche voi o è finita così?

Dear Cfariello74,

The timer has not yet expired, therefore, we’re still expecting the casino to provide a statement. In case the casino fails to comply with our ruling, we will have to close your complaint as ‘Unresolved – Against fair gambling’, which would affect the casino’s rating.

OK! I got it.

Thank you

Ok ho capito.

grazie

We would like to ask Dingo Casino to reply in this thread. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok

Dear Cfariello74,

I apologize, but since the casino is not willing to reconsider its decision in this case, we cannot continue resolving this complaint and we are forced to close it as ‘Unresolved – Against fair gambling’, as explained earlier.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

As you might know, Dingo Casino received a ‘Very bad reputation’, which means we would not recommend players to choose this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend [here]. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.