Dolfwin Casino - As retiradas dos jogadores estão sendo rejeitadas.

Hello, the casino is not paying out my money.

I have won over 1700€. They have rejected 2 withdrawals.

Reasons:

1st withdrawal - Technical problem, please try other methods

2nd withdrawal - I tried with another method, it was rejected - please first make a deposit via this method or try other methods.

I have now made another withdrawal, so far it is still only pending

I don't know what I can do now, maybe someone has the ability to help me.

Hallo, casino zahlt mein Geld nicht aus.

Ich habe über 1700€ gewonnen. 2 Auszahlungen die haben abgelehnt.

Gründe:

1 Auszahlung - Technische Problem, bitte versuchen Sie andere Methoden

2 Auszahlung - hab mit andere Methode versucht, abgelehnt - bitte machen Sie erst Einzahlung über diese Methode oder versuchen Sie die andere Methoden.

Jetzt habe ich noch eine Auszahlung gemacht, bis jetzt steht immer nur Ausstehend

Ich weiß nicht was ich jetzt machen kann, vielleicht hat wer Möglichkeit zu mir helfen.

Dear Timurkaa0,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Dolfwin Casino. Please understand that casinos usually require players to use the same payment method for deposits and withdrawals. If you want to use a new method for a withdrawal, a verification deposit is needed to check that the payment method truly belongs to you.

Could you please specify which payment method you used for your most recent withdrawal request?

Have you communicated with customer support regarding the technical difficulties with your canceled withdrawal request? What was their advice?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, thanks for the quick answer

1 withdrawal method - SEPA bank transfer

2 Crypto withdrawal method

After the first cancellation of my payout I asked. They said that I have to use another withdrawal method.

Hallo, danke für schnelle Antwort

1 Auszahlungsmethode - SEPA Banküberweisung

2 Auszahlungsmethode Crypto

Nach der erste Stornierung meine Auszahlung habe ich nachgefragt. Die haben gesagt, dass ich muss andere Auszahlungsmethode benutzen.

Thank you. What payment method did you use now, for your most recent withdrawal that is shown as pending in your account?

SEPA bank transfer again

Wieder SEPA Banküberweisung

Money arrived, thank you

Geld ist angekommen, danke

Dear Timurkaa0,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru