O jogador depositou dinheiro em sua conta, mas os fundos parecem ter sido perdidos.
Boa noite. Espero que tudo esteja bem. em 17/03/2023 depositei 100 euros no casino via neteller para jogar. enquanto o depósito foi do neteller para o cassino, ficou como um status pendente. no entanto, ao mesmo tempo, eles me enviaram um e-mail do cassino informando que o dinheiro foi depositado e você está pronto para jogar. No chat ao vivo do cassino que entrei, um representante me disse que precisa de um tempo para concluir o depósito e por ser um sábado, ele me disse que provavelmente precisaria esperar 48 horas úteis até que fosse concluído. Na quarta-feira (62 horas) fui ao chat ao vivo novamente e eles disseram que não podem colocar o dinheiro no cassino e ele será devolvido à minha conta neteller. Eles me avisarão se precisarem de alguma coisa. Na próxima quinta-feira, eles me enviaram um e-mail para enviar os detalhes da minha conta neteller. Eu os enviei e eles responderam que em 48 horas úteis o dinheiro será devolvido à minha conta. na segunda-feira (ontem) depois de completar as 48 horas (era um final de semana) entrei novamente no chat ao vivo, disse a eles que o dinheiro não foi devolvido e eles me disseram que seria feito em breve sem especificar o horário. Também enviei um e-mail para eles e não obtive resposta. Até agora, eles não retornaram à minha conta neteller e estão esperando por um total de 11 dias para serem depositados em minha conta do cassino eightstorm.com. Eu entendo que eles estão tirando sarro de mim porque no neteller as transferências de dinheiro são feitas em 2 minutos. Se você puder fazer algo, por favor.
Good Evening. I hope everything is fine. on 17/3/2023 I deposited 100 euros in the casino via neteller to play. while the deposit went from neteller to the casino it went as a pending status. however, at the same time they sent me an email from the casino that the money has been deposited and you are ready to play. In the live chat of the casino that I entered, a representative told me that he needs some time to complete the deposit and because it was a Saturday, he told me that I would probably need to wait 48 business hours until it was completed. On Wednesday (62 hours) I went on live chat again and they said they can't put the money in the casino and it will be returned to my neteller account. They will let me know if they need anything. next Thursday they emailed me to send them my neteller account details I sent them and they replied that in 48 working hours the money will be returned to my account. on Monday (yesterday) after completing the 48 hours (it was a weekend) I entered the live chat again, I told them that the money has not been returned and they told me it will be done soon without specifying the time. I also sent them an email and did not get an answer. So far they have not returned to my neteller account and have been sitting for a total of 11 days waiting to be deposited into my eightstorm.com casino account. I understand that they are making fun of me because on neteller the money transfers are done in 2 minutes. If you can do something please.
Καλησπέρα. Ελπίζω όλα να είναι καλά.στις 17/3/2023 κατέθεσα στο καζινο 100 ευρώ μέσω neteller για να παίξω.ενω η κατάθεση έφυγε από το neteller στο καζινο πήγε σαν κατάσταση αναμονής(pending).παρολαυτα την ίδια στιγμή μου στείλανε email από το καζινο ότι έχουν κατάθεθει τα χρήματα και είσαι έτοιμος για παιχνίδι. Στο live chat του καζίνου που μπήκα μου είπε εκπρόσωπος ους ότι θέλει κάποιο χρόνο για να ολοκληρωθεί η κατάθεση και επειδή ήταν Σάββατο μου είπε ότι πιθανων θα χρειαστεί να περιμένω 48 ώρες εργασιας(business) μέχρι να ολοκληρωθεί. Την Τετάρτη (62 ωρες)ξανά μπήκα στο live chat και μου είπαν ότι δεν μπορούν να βάλουν τα χρήματα στο καζινο και θα επιστραφούν στο λογαριασμό μου στο neteller. Θα με ενημερώσουν αν χρειαστεί κάτι.την επόμενη Πέμπτη μου στείλανε email να τους στείλω λεπτομέρειες του λογαριασμό μου neteller τους τα έστειλα και μου απάντησαν ότι σε 48 ώρες εργασίας θα επιστραφούν τα χρήματα στο λογαριασμό μου.την Δευτέρα (εχτες)μετά την συμπλήρωση των 48 ωρών (μεσολαβησε σαββατοκύριακο) μπήκα πάλι στο live chat τους είπα ότι δεν έχουν επιστρέψει τα χρήματα και μου είπαν θα σε γίνει σύντομα χωρίς να διευκρίνησουν το χρόνο.τους έστειλα και email και δεν πήρα απάντηση. Μέχρι τώρα δεν έχουν επιστρέψει στο λογαριασμό μου στο neteller και κάθονται 11 μέρες συνολικά σε αναμονή κατάθεσης στο λογαριασμό μου στο casino eightstorm.com. καταλαβαίνω ότι με κοροϊδεύουν γιατί στο neteller η μεταφορές χρημάτων γίνονται σε 2 λεπτά. Αν μπορείς να κάνεις κάτι παρακαλώ.
Dear blaugrana,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
É feito via neteller e as transferências surgem em 2 a 3 minutos. de qualquer forma, enviei a eles os detalhes da minha conta neteller conforme me perguntaram na quinta-feira (23/3/2023) e eles me enviaram uma resposta em 24 a 48 horas úteis, eles me reembolsarão. ontem chegaram a 48 e na comunicação que tive com eles eles me disseram que entrarão em breve sem especificar o horário. até agora não entraram se mandarem mesmo agora em 2 a 3 minutos vão aparecer na minha conta neteller. Todas as transações em todo o mundo são concluídas em 2 a 3 minutos. Se você puder fazer algo, por favor. Tenho a impressão de que eles querem ficar com o dinheiro.
It is done through neteller and the transfers appear in 2 to 3 minutes. anyway I sent them my neteller account details as they asked me on Thursday (23/3/2023) and they sent me a reply in 24 to 48 working hours they will refund me .yesterday they reached 48 and in the communication I had with them they told me they will enter soon without specifying the time. so far they have not entered if they send them even now in 2 to 3 minutes they will appear in my neteller account. All transactions worldwide are completed in 2 to 3 minutes.if you can do something please.I have the impression that they want to keep the money.
Γίνεται μέσω του neteller και οι μεταφορές εμφανίζονται σε 2 με 3 λεπτά.εξαλου τους έστειλα τις λεπτομέρειες του λογαριασμού μου στο neteller όπως μου ζήτησαν την Πέμπτη (23/3/2023)και μου έστειλαν απάντηση σε 24με 48 ώρες εργασιας θα μου επιστρέψουν τα χρήματα.χτες συμπληρώθηκαν 48 και στην επικοινωνία που είχα μαζί τους μου είπαν θα μπουν σύντομα χωρίς να διευκρίνησουν το χρόνο.μεχρι τώρα δεν έχουν μπει αν τα στείλουν ακόμη και τώρα σε 2 με 3 λεπτά θα φανούν στο λογαριασμό μου στο neteller. Όλες οι συναλλαγές παγκοσμιως ολοκληρωνονται σε 2 με 3 λεπτά.αν μπορείτε να κάνετε κάτι παρακαλώ.εχω την εντύπωση ότι θέλουν να κρατήσουν τα χρήματα.
o dinheiro que depositei 100 euros está esperando no cassino. eles me disseram depois de 48 dias úteis que não podem colocá-los no cassino para jogar e eles serão devolvidos à minha conta neteller de onde o depósito foi feito. Também enviei a você os recibos neteller e eightstorm.com desta transação.
the money I deposited 100 euros is waiting in the casino. they told me after 48 working days that they cannot put them in the casino to play and they will be returned to my neteller account from where the deposit was made. I have also sent you the neteller and eightstorm.com receipts from this transaction.
τα χρήματα που κατέθεσα 100 ευρώ είναι σε αναμονή στο καζινο. μου είπαν μετά απο 48 εργασιμες μερες ότι δεν μπορούν να τα βάλουν στο καζίνο για παιχνίδι και θα επιστραφούν στο λογαριασμό μου στο neteller από που έγινε η κατάθεση. Σας έχω στείλει και τις αποδείξεις του neteller και του eightstorm.com από την συγκεκριμένη συναλλαγη.
Estou escrevendo novamente em 17/02/2023, depositei 100 euros via neteller no cassino eightstorm.com. o dinheiro no cassino estava retido, meu depósito não foi concluído. eles me disseram que será concluído após 48 horas úteis. Após 48 horas, fui informado de que meu depósito na minha conta do cassino eightstorm.com não pôde ser concluído e eles o reembolsariam na minha conta neteller. Na quinta-feira, 23/3/2023, eles me pediram os detalhes da minha conta neteller para confirmar e me reembolsar. Eu os enviei e eles disseram que precisamos de no máximo 48 horas úteis para retornar à sua conta neteller. Ontem, segunda-feira, completaram 48 horas, eles não me devolveram, falei com eles e eles me disseram que os devolveriam em breve sem especificar um horário. Até agora não chegaram.
I am writing again on 2/17/2023 I deposited 100 euros via neteller at the eightstorm.com casino. the money in the casino was on hold my deposit was not completed .they told me it will be completed after 48 working hours. After 48 hours I was told that my deposit to my eightstorm.com casino account could not be completed and they would refund it to my neteller account. On Thursday 23/3/2023 they asked me for my neteller account details to confirm and refund me. I sent them and they said that we need a maximum of 48 working hours to return to your neteller account. Yesterday, Monday, 48 hours were completed, they did not return them to me, I spoke with them and they told me that they will return them soon without specifying a time. So far they have not arrived.
Τα γράφω ακόμα μια φορά στις 17/2/2023 κατέθεσα μέσω neteller 100 ευρώ στο καζινο eightstorm.com. τα χρήματα στο casino ήταν σε κατάσταση αναμονής δεν είχε ολοκληρωθεί η κατάθεση μου .μου είπαν θα ολοκληρωθεί μετά από 48 εργάσιμες ωρες. Μετά τις 48 ώρες μου είπαν ότι δεν μπορεί να γίνει ολοκληρωθεί η κατάθεση μου στο λογαριασμό μου στο casino eightstorm.com και θα μου τα επιστρέψουν στο λογαριασμό μου στο neteller. Την Πέμπτη 23/3/2023 μου ζήτησαν λεπτομέρειες του λογαριασμό μου neteller για επιβεβαίωση και για να μου επιστρέψουν τα χρήματα. Τα έστειλα είπαν οκ θέλουμε άλλες το πολύ 48 εργάσιμες ώρες για να επιστρέψουμε στο λογαριασμό σου στο neteller. Χτες Δευτέρα συμπληρωθηκαν 48 ώρες δεν μου τα επιστρέψαμε μίλησα μαζί τους και μου είπαν ότι θα τα επιστρέψουν σύντομα χωρίς να διευκρίνησουν χρόνο.μεχρι τώρα δεν έχουν μπει.
Boa noite, bom mês. Hoje enviaram-me um e-mail a dizer que, devido à moeda e ao sistema, não podem devolver os 100 euros à minha conta neteller de onde foi feito o meu depósito em eightstorm.com. Enviei a eles detalhes de 2 contas bancárias para transferir para uma conta bancária e eles me responderão amanhã, se puderem. caso contrário, iremos para outros 2 métodos astropay ou ecopay. Entendo que estão tirando sarro de mim e querem ganhar tempo para o tempo passar e congelar minha conta. o valor de 100 euros encontra-se em depósito pendente desde 17/3/2023 onde o efetuei. 17 dias no total até hoje. Após os 7 dias, se a contagem regressiva terminar, se você puder fazer alguma coisa, porque acho que eles não devolveram o dinheiro até então. obrigado.
Good evening, good month. Today they sent me an email that due to currency and system, they cannot put the 100 euros back into my neteller account from where my deposit was made at eightstorm.com. I sent them details of 2 bank accounts to transfer to a bank account and they will answer me tomorrow if they can there. if not we will go to other 2 methods astropay or ecopay. I understand that they are making fun of me and want to gain time for time to pass and freeze my account.at eightstorm. the amount of 100 euros remains in a pending deposit since 17/3/2023 where I made it. 17 days in total until today. After the 7 days if the countdown ends if you could do something because I don't think they have refunded the money by then.thanks.
Καλησπερα καλο μηνα.Σήμερα μου στείλανε email ότι λόγω νομίσματος και συστήματος δεν μπορούν να βάλουν πίσω στο λογαριασμό μου στο neteller το ποσο των 100 ευρω από εκεί όπου έγινε και η κατάθεση μου στο eightstorm.com. τους έστειλα στοιχεία 2 τραπεζικών λογαριασμών για μεταφορά σε τραπεζικό λογαριασμό και θα μου απαντήσουν αύριο αν μπορούν εκεί.αν όχι θα πάμε σε αλλες 2 μέθοδος astropay or ecopay.εγω καταλαβαίνω ότι με κοροϊδεύουν και θέλουν να κερδίσουν χρόνο για να περάσει ο καιρός και να παγώσει ο λογαριασμό μου.στο eightstorm. το ποσό των 100 ευρώ παραμένει σε έκρεμης κατάθεση από τις 17/3/2023 όπου την έκανα.17 συνολικά μέρες μέχρι σήμερα. Μετά τις 7 μέρες αν λήξει η αντίστροφη μέτρηση αν μπορούσατε να κάνετε κάτι γιατί δεν νομίζω να τα έχουνε επιστρέψει τα χρήματα μέχρι τότε.ευχαριστω.
Bom dia. Hoje a partir de 17/3/2023 onde fiz o depósito e ficou pendente concluíram para eu poder jogar. a princípio, eles me disseram que não podiam concluí-lo e depois devolveriam meu dinheiro. eles não fizeram isso a tempo que eles disseram e eu enviei a reclamação. Hoje eles completaram o depósito para mim para que eu possa jogar após 19 dias. você pode fechar o problema embora seja possível que eu abra um novo caso precise retirar após o jogo que farei. (Eu também vou receber bônus foi o primeiro depósito) obrigado
Good day. Today from 17/3/2023 where I made the deposit and it was pending they completed it for me to be able to play. at first they told me they can't complete it and then they will refund my money back. they didn't do it on time which they said and I sent the complaint. Today they completed the deposit for me so that I can play after 19 days. can you close the issue although it is possible that I will open a new one if I need to withdraw after the game that I will do. (I will also get bonuses it was the first deposit) thanks
Καλημερα.Σήμερα απο τις 17/3/2023 όπου έκανα την κατάθεση και ήταν σε εκκρεμότητα μου την ολοκλήρωσαν για να μπορω να παίξω.αρχικα μου έλεγαν δεν μπορούν να την ολοκληρώσουν και στη συνέχεια θα μου επιστρέψουν τα χρήματα πισω.δεν το εκαναν στο χρονο που ελεγαν και εστειλα το παραπονο.Σήμερα μου την ολοκλήρωσαν την κατάθεση για να μπορώ να παιξω μετά από 19 μέρες.μπορειτε να κλείσετε το θέμα αν και είναι πιθανό να ανοίξω καινούριο αν χρειαστεί να κάνω ανάληψη μετά το παιχνίδι που θα κάνω. (Θα παρω και μπονους ήταν η πρώτη κατάθεση)ευχαριστώ
Querida blaugrana,
Fico feliz em saber que seu problema foi resolvido com sucesso. Agora marcarei a reclamação como 'resolvida' em nosso sistema.
Obrigado pela sua cooperação e, por favor, não hesite em contactar o nosso Centro de Resolução de Reclamações se tiver algum problema com este ou qualquer outro casino no futuro. Estamos aqui para ajudar.
Atenciosamente,
Cristina
Cassino.Guru
Dear blaugrana,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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