EmirBet Casino - O levantamento dos prémios dos jogadores está atrasado.

I've deposited a substantial amount of money on this site. Currently, I have a withdrawal request of €1261.00 pending. I am already a verified customer. The withdrawal has been in "Pending" status since 01.11.23. Nothing is happening. The Live Chat staff are polite and try to reassure me, but this does not solve my issue.

It should be in the interest of every provider to ensure that their customers receive their money quickly. This has to do with credibility and trust. After all, I have already deposited a lot of money with Emirbet.

Ich habe schon sehr viel Geld auf dieser Seite eingezahlt. Aktuell habe ich eine Auszahlung von 1261,00€ beantragt. Ich bin bereits ein verifizierter Kunde. Die Auszahlung ist seit dem 01.11.23 auf dem Status "Pending". Es passiert einfach nichts. Die Mitarbeiter des Live Chat vertrösten einen und sind freundlich, aber somit ist mir auch nicht geholfen.

Es sollte im Interesse jeden Anbieters liegen, dass die Kunden ihr Geld schnell erhalten. Das hat etwas mit Seriosität und Vertrauen zu tun. Immerhin habe ich schon viel Geld bei Emirbet eingezahlt.

Dear Tonibello1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The complaint of €1261.00 has been resolved.

Die Beschwerde von 1261,00€ wurde gelöst.

Please close the case. Because I would like to file a new complaint. Own provider. Higher payout.

Bitte fall abschließen. Denn ich möchte eine neue Beschwerde einreichen. Selber Anbieter. Höhere Auszahlung.

Thank you for your reply, Tonibello1. Please note that we can continue in this thread, I just need the new dispute value so that I can adjust the old one. Thank you.

It's about €3738.00.

The amount was requested on 11/8/23. Before this was applied for, I had requested a payout of €3,736.00 and this application was pending for 72 hours. Until I canceled it. The new application is now running and I will wait until the money is in the account and not make any more cancellations. I have a bad feeling because I've read from customers that they waited 30 days for their payout. Thanks in advance!

Es geht um 3738,00€.

Der Betrag wurde am 08.11.23 beantragt. Bevor dieser beantragt wurde, hatte ich eine Auszahlung in Höhe von 3736,00€ beantragt und dieser Antrag war 72std auf "pending". Bis ich es storniert habe. Jetzt läuft der neue Antrag und ich werde jetzt warten bis das Geld auf dem Konto ist und keine Stornierungen mehr vornehmen. Ein schlechtes Gefühl habe ich, weil ich schon von Kunden gelesen habe, dass sie 30 Tage auf ihre Auszahlung gewartet haben. Danke im voraus!

???

I'm still waiting for someone to update my concern here. So that something happens to me after 14 days.

Ich warte immer noch, dass jemand mein Anliegen hier aktualisiert. Damit ich nach 14 Tagen auch etwas passiert.

Thanks for the updates, I will change the dispute value. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear Tonibello1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.