Evobet Casino - A retirada do jogador foi adiada.

hello, i registered in evobet.com several months ago, deposit with neteller 100 usd and play without bonuses

When you reach 180 usd you decide to withdraw the money

submit my documents to verify my account and my account was verified

when withdrawing my withdrawals were rejected several times

I am asked for additional documents

I present bank statements, driving license, national ID, passport, proof of address and telephone

has not reached them

they want me to send them my data from a cryptocurrency account where my personal info can be seen

they also want my skrill data

And proof of how I have funds in neteller

I sent them dozens of screenshots that they all accepted and asked for more, it's been 3 months

They insist that I send them now the proof of how I founded my Enteller account, I send them transfers and deposits that came to me from other merchants, they keep asking me for more documents

Cryptowallets don't give screenshots of personal info, that's what binance does

I think they want to avoid a payment

my username is neneevobet

hola, me registre en evobet.com hace varios meses, deposite con neteller 100 usd y jugue sin bonos

Al llegar a 180 usd decide retirar el dinero

presente mis documentos para verificar mi cuenta y mi cuenta fue verificada

al retirar mis retiros fueron rechazados varias veces

Me piden documentos adicionales

Les presente bank statements, driving license, national id , pasapaporte, pruebas de domicilio y de telefono

No les ha alcanzado

quieren que les envie mis datos de una cuenta de criptomoneda donde se vea mi personal info

ademas quieren mis datos de skrill

Y pruebas de como tengo fondos en neteller

Les envie decenas de screenshot que ellos todas las aceptaron y pidieron mas, ya pasaron 3 meses

insisten con que les envie ahora la prueba de como funde mi cuenta enteller , les mande tranferencias y depositos que me llegaron de otros merchants, me siguen pidiendo mas documentos

Las cryptowallets no otorgan screenshots de la personal info, eso hace binance

creo que ellos quieren evitar un pago

mi nombre de usuario es neneevobet

Dear juan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Please note, the casino can require additional documents for verification, but I agree that this is a little too much.

When exactly did you send the last document?

Could you please send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello cristina, evobet.com informed me that my account was verified in November or December, it happens that when I want to request a withdrawal with the same method that I deposited, they rejected it

I provide them with my national ID, my proof of address., my bank statements, my neteller settings screenshot, also the screenshot of the deposit of 100 usd in evobet.com and some neteller movements of November that prove that money has entered my account

They keep insisting that I must prove how it is that I have money in neteller, my neteller account is from several years ago and I have deposited, made transactions and withdrawals, many. I don't know what they are asking me for. I sent you several screenshots of my account

They also asked me for screenshots of my skrill account, I don't know why since I don't deposit with skrillAl they don't pay me with neteller I offered them to pay me in any other way, skrill, perfect money, cryptocurrency

So now they want me to provide them with my binance account with my personal data

Binance does not have a page or section where you can take screenshots of my personal info. I have spoken with binance operators and it cannot be done.

The operators of evobet.com know that what they are asking me for cannot be provided since the crypto e-wallets are anonymous.

it is clear that they do not want to pay these 180 usd

Hola cristina, evobet.com me informo que mi cuenta fue verificada en noviembre o diciembre, sucede que al querer solicitar un retiro con el mismo metodo que deposite lo rechazban

Yo les proporcione mi national ID, my proof of address., my bank statements, my neteller settings screenshot, tambien el screenshot del deposito de 100 usd en evobet.com y algunos movimientos de neteller de noviembre que prueban que ha ingresado dinero a mi cuenta

Ellos siguen insistiendo que yo debo probar como es que tengo dinero en neteller, mi cuenta neteller es de hace varios anos y he depositado, hecho transacciones y retiros , muchos. No se que es lo que me estan pidiendo. Les mande varias screenshots de mi cuenta

Tambien me pidieron screenshots de mi cuenta skril, no se para que ya que yo no deposite con skrillÁl no pagarme con neteller les ofreci que me pagen de cualquier otrra manera, skrill, perfect money, cryptocurrency

Entonces ellos ahora quieren que yo los provea de mi cuenta de binance con mis datos personales

Binance no posee una pagina o seccion donde se pueda realizar screenshots de mi peronal info. He hablado con operadores de binance y no se puede hacer.

Los operadores de evobet.com saben que lo que me estan pidiendo no puede ser proveido ya que las crypto e-wallet son anonimas

es claro que no quieren pagar estos 180 usd

Thank you very much juan for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Juan,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Evobet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Evobet Casino Team, could you please state the reason for an unusual lengthy verification process? Why the player's withdrawal has not been fully processed yet and when can he expect the payment? What more steps should be followed from juan's side to get his funds paid off?

Thank you in advance for providing the information.

Hello Branislav, after the first week that I presented my documents, they informed me that my account was verified. Once I requested a withdrawal, they rejected it and added a request for new additional documents.

I have presented everything. When they had already said that there was nothing more to present, I request a withdrawal by neteller but they reject it

I tell them that in case they can't pay me by neteller I can receive money by skrill or by cryptocurrencies

They asked me to show them my crypto ewallet with my personal details. And a proof of how I have money and why I have it in neteller

Hola Branislav, luego de la primer semana que presente mis documentos me informaron que mi cuenta estaba verificada. Una vez que yo solicitaba retiro lo rechazaban y me agregaban un pedido de nuevos documentos adicionales

Les he presentado todo. Cuando ya habían dicho que no había nada más por presentar solicito retiro por neteller pero me lo rechazan

Les digo que en caso que no puedan pagarme por neteller puedo recibir dinero por skrill o por cryptomonedas

Me pidieron que les muestre mi crypto ewallet con mis datos personales. Y una prueba de como tengo dinero y porque lo tengo en neteller

Dear juan,

Thank you very much for the summary. I sincerely hope the casino will respond to the complaint and provide us with an explanation soon.

We would like to ask Evobet Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear juan,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

As the last option, I recommend that you contact the responsible gaming authority - Curacao Antillephone N.V. and submit a complaint to them (complaints@gaminglicences.com). Please note it is a rather passive licensing authority and you can wait weeks or even months for an answer.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru