Fight Club Casino - O saldo ativo do jogador desapareceu.

Goodnight,

Last night my profile at this Casino was used by someone else I have no idea who it is and my available account amount of €700 has disappeared. It was spent and it wasn't by me and now the Casino doesn't want to solve the situation. Thank you for your quick intervention.

my skrill account has been misused and has already been blocked by skrill. From the Casino side I am not getting any help.

I ask for your intervention

Boa noite,

ontem a noite o meu perfil neste Casino foi utilizado por outra pessoa que não faço ideia quem seja e o meu valor disponível na conta no valor de 700€ desapareceu. Foi gasto e não foi por mim e agora o Casino não pretende resolver a situação. Agradeço a vossa intervenção rápida.

a minha conta da skrill foi utilizada indevidamente tendo já sido bloqueada pela parte da skrill. Da parte do Casino não estou obter nenhuma ajuda.

peço a vossa intervenção

Dear Mcmp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots, possibly your game history along with any relevant communication to petronela.k@casino.guru? Please confirm that you haven’t provided access to your account to anyone else. Have you tried requesting a report of logins to your account from the casino directly?

Please understand, that if your password has been compromised, we can't hold the casino accountable for it.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Good morning,

Casino does not help me in this matter. They don't reply to my email and in the chat they say they don't pay back the amount due. Need help. It's such a highly rated site for you guys. You will definitely have IT people who can analyze the problem.

need help . There are €700 that are in question

Bom dia,

o Casino não me ajuda nesta questão. Não me respondem ao email e no chat dizem que não reponhem o valor devido. Preciso de ajuda. É um site tão bem cotado por vocês. De certeza terá informáticos que consigam analisar o problema.

preciso de ajuda . São 700€ que estão em questao

Good morning, I have already forwarded what I had about the Casino.

I do not advise anyone to play on this site because of the problems I was accused of and the failure to resolve them.

Bom dia, já encaminhei o que tinha na minha posse sobre o Casino.

não aconselho ninguém a jogar neste site pelos problemas acusados a mim e pela não resolução dos mesmos.

Thank you, Mcmp, for your reply and forwarded emails. Could you please advise when was the last time when you successfully logged into your account and still had available balance? Please request your game history in Excel format from the casino and forward it to me. Looking forward to hearing from you.

Good morning,

the Casino does not reply or send anything.

handle the situation please. Urgently '!!!!

Bom dia,

o Casino não responde nem envia nada.

tratem a situação por favor. Com urgência ‘!!!!

Goodnight,

there is no news about this situation ???

Boa noite,

não há novidades sobre esta situação ???

Could you please advise when was the last time when you successfully logged into your account and still had available balance?

Good morning,

yea. It was the 21st around 11pm.

Bom dia,

sim. Foi dia 21 por volta das 23h.

Have you tried requesting a report of logins to your account from the casino directly? Please understand that proving someone else has logged into your account and lost the active balance would be very difficult and truthfully, also highly implausible. Can you see any denied withdrawal requests that you don't recognize or remember, inside your casino cashier history?

Good morning,

the Casino has not sent me any login reports. And do not reply to emails. I have nothing outstanding.

Bom dia,

o Casino não me enviou nenhum relatório de logins. E não me responde aos emails. Não tenho nada pendente.

The Casino has a way to see the logins made and their origin. As well as the devices and their location.

I have already filed an unanswered complaint. I do not advise anyone about this Casino, as they do not provide any kind of response to people, nor do they solve the problems caused.

O Casino tem forma de ver os logins efetuados e a origem dos mesmos. Assim como os dispositivos e a localização dos mesmos.

já efetuei uma reclamação sem resposta. Não aconselho a ninguém este Casino, visto que não dão qualquer tipo de resposta às pessoas, nem solucionam os problemas causados.

Do I understand correctly that in addition to a disappeared balance, there have been unauthorised transactions from your bank account?

Good afternoon,

yes there was. The bank in question has already refunded the amount I claimed.

Boa tarde,

houve sim. O banco em causa já fez a restituição do valor que reclamei.

OK, perfect. I'm happy that you have received a refund of your unauthorized transactions. However, please understand that proving that someone else has misused your casino funds will be very difficult. Was the balance played or withdrawn?

It was played.

Foi jogado.

Please understand that if there was an attempt to withdraw your active balance by someone else, would stand a chance to track it. Unfortunately, if your login has been compromised and balance played there's not much we can do for you.

Unfortunately, this Casino is not to be trusted ….. and your help was not at all!

am sorry.

I do not advise anyone to play at this Casino.

Thanks

Lamentavelmente este Casino não é confiável ….. e a vossa ajuda também não foi nenhuma !

lamento.

não aconselho a ninguém a jogar neste Casino.

obrigada

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.