Flappy Casino - Jogador frustrado com problemas de verificação e atendimento ao cliente.

I am disclosing this in order for people to know that this casino is a scam. They are consistently putting up problems in order to avoid completing the verification, and it's always the same story, conversing with bots in the emails, you never get to interact with humans to finalize it. They have no customer service phone number, which complicates the process. I have explained the situation a thousand times to people allegedly in their chat, but they don't seem to understand, I truly believe they're all bots. Anyway, I'm making this public so that people know what's going on, I've been trying to resolve the issue for a week and it seems like there is no solution, they just keep telling me the same story over and over.

I'm completely fed up with this situation, the customer service is terrible, both in chat and via email, they don't know how to solve a problem.

Ich setze dies aus, damit die Leute wissen, dass dieses Casino ein Betrug ist. Sie setzen immer Probleme, um die Überprüfung nicht zu beenden, und es ist immer die gleiche Geschichte, die mit Bots in den E-Mails spricht, Sie bekommen nie in Kontakt mit Menschen, um es abzuschließen haben sie keine Kundenservice-Telefonnummer, die den Prozess erschwert. Ich habe die Situation tausend Mal erklärt, angeblich Leute in ihrem Chat, aber sie scheinen nicht zu verstehen, ich glaube wirklich, sie sind alle Bots, jedenfalls mache ich dies öffentlich, so dass die Leute wissen, was los ist, ich habe versucht, das Problem für eine Woche zu lösen und es scheint, dass es keine Lösung gibt, sie sagen mir immer die gleiche Geschichte.

Ich habe die Schnauze voll von dieser Situation, der Kundenservice ist schrecklich, sowohl im Chat als auch per E-Mail, sie wissen nicht, wie man ein Problem löst.

Dear JoseMourinho69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

From the conversation you submitted, the problem seems to be providing proof of ownership of your Revolut card.

• Have you provided screenshots from your Revolut account showing the account belongs to you and the card being assigned to this Revolut account? Usually, the screenshots from the Revolut mobile app or your Revolut account on your desktop can be used for this purpose.
• Please let me know if this solution is relevant in your case and if you need any further assistance.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear JoseMourinho69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.