King Billy Casino - discussão geral (página 4)

Romi

PlymouthFury1970

Community & Complaints Administrator

PlymouthFury1970

há 2 meses

OriginalTradução

I believe Nick has explained everything in your complaint thread, where he wrote:

"As the casino requested additional verification just over a week ago, and the standard processing time is around 14 days, we have not yet contacted them. If you have provided all the required documents, I would recommend waiting for now. However, if you have been waiting longer than the recommended time frame, please let us know, and we will look into intervening."

That is the reason we didn't intervene as of yet.

I hope that soon there will be a new response from Nick, and together we'll be able to get this case to its resolution.

Have you got anything new regarding the KYC after you provided the additional documents to the casino, though?

PlymouthFury1970

Aprendiz Júnior

Canadá

há 2 meses

OriginalTradução

Of course that i waited longer than the recommended time frame.They approve my proof of adress the 20 th of September and after they want a proof of my depot.I send them(sept 26)the proof of my depot with the date,the amount,with my name but hey want to see my ACCOUNT NUMBER That's why they don't want to pay me.No way i will send them this info.They use these tactics for discourage the players and think that they are gonna give up but it's not my case.I had EXCACTLY the same issue in March 2024 with a casino who ask the same thing:see my account number.They finaly pay me cause you guys help me with the same situation.I think Petronela was in this case....A few of you guys were in this case.Which i appreciate of course.I already send important info to Nick about all this but i'm gonna send him again.

Editado pelo autor há 2 meses

Romi

PlymouthFury1970

Community & Complaints Administrator

PlymouthFury1970

há 2 meses

OriginalTradução

I see and understand your frustration with all this.

Please be patient until Nick will respond to you and inform you about the next move. Only then will we see what can be done here.

PlymouthFury1970

Aprendiz Júnior

Canadá

há um mês

OriginalTradução

Is it normal Romi that since Nick was in my case and now Branislav that NO ONE of them as a contact with "King Billy" casino??Almost a month now that i made a complaint!!!They have all my documents but they are holding my money($260.00) since weeks wich is illegal for a license casino....can you confirm me that please with all my respects?Sorry but i'm working very hard on my side but it looks that i am the only one who is working....

Romi

PlymouthFury1970

Community & Complaints Administrator

PlymouthFury1970

há um mês

OriginalTradução

As I can see in your complaint, Branislav has already tried to contact the casino and is waiting for the response from them.

Please know that this is a standard proceeding, and try to be patient to see if and when the casino will communicate with our team.

Only then will we be able to see how all this will unfold.

King Billy Casino - discussão geral (página 4)

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