It's not strange, considering what I've read in reviews and experiences with this casino, that I'm not the only one with this problem. I can't say much about the rejected payments, as it just said "rejected." Or declined
Nunca vi nada parecido na minha vida. Depositei um bônus de € 50 com uma aposta de 5x e, acredite, você joga com dinheiro real, mas o valor não é creditado no seu saldo, o que significa que você precisa perder € 250 para desbloquear os € 50. Nunca vi um golpe maior desde que comecei a jogar. Isso é inaceitável. 
Is there anything about all this written in the terms of that bonus, please?
Have you asked the support if it is right, and what did they tell you?
Recebi um código de bônus de 50 euros, mas quando cheguei a hora de jogar... joguei com meu dinheiro real para liberar o dinheiro do bônus... mas quando joguei e ganhei... não recebi os ganhos do meu dinheiro real... ou seja... você tem que perder 250 euros para liberar os 50 euros... é uma fraude completa.
Nunca vi nada parecido na minha vida. Depositei um bônus de € 50 com uma aposta de 5x e, acredite, você joga com dinheiro real, mas o valor não é creditado no seu saldo, o que significa que você precisa perder € 250 para desbloquear os € 50. Nunca vi um golpe maior desde que comecei a jogar. Isso é inaceitável.
É verdade, aconteceu a mesma coisa comigo... é uma farsa
Recebi um código de bônus de 50 euros, mas quando cheguei a hora de jogar... joguei com meu dinheiro real para liberar o dinheiro do bônus... mas quando joguei e ganhei... não recebi os ganhos do meu dinheiro real... ou seja... você tem que perder 250 euros para liberar os 50 euros... é uma fraude completa.
May I ask if it was a deposit or no-deposit bonus, please?
It should all be written in the terms of each bonus regarding the wagering and maximum withdrawal as well, actually.
Have you tried to get in touch with the support to get some explanation, at least?
Se você ganhar um bônus, este cassino está cheio de mentiras e golpes sujos! Eles só aceitam 0 dinheiro real... são todos golpistas... e o Casino Guru está por trás desses bandidos nojentos!
Unfortunately, we are unable to do much if the issue is regarding bonuses this casino offers, you know. Only they can decide whether and what kind of bonus they would give to their players. Especially if it is a no-deposit bonus. You have to think about it as bonus = gift.
We believe, though, that they surely should stay behind the terms and stick to those if they published them on their website. Don't get me wrong.
A few weeks ago I filed a complaint that my page shows an error and I cannot make withdrawals or deposits. I was waiting for the email but they never sent it to me. I need to withdraw the money from my account.
ID: 1304459
I had the same issue as the other players, contacted Support regarding this. It has been 3 weeks, no answer. I have played with real money, but no winnings were credited. Further, you CANT deactivate any active bonuses on your account. So you are forced to wager it, even if you don't want to. As I wanted to withdraw, the verification was simple and fast, but my withdrawal took 4+ weeks to be credited to my bank account. This is unacceptable.
That doesn't sound like a good experience at all to me. To wait for that long must be exhausting.
Do you still play there, though?
I gave them one last chance after that withdrawal disaster, but the bonus issues came up. So no, I am absolutely blocking it. That is not really safe nor player-friendly at all. Other casinos would literally get fined for this kind of practice. Also can not understand why they are ranked here so high; they are really not playing by the rules.
Well, the thing is that they pay even if with some delays, you know. So that is why their safety index is stable.
If you look at the user reviews, though, you will see that players are not really happy.
That is why we keep it separately, and we have the safety index, which you can read more about by clicking on "Safety index explained," and then we have real experiences from users written in the reviews from them.
Anyway though, I understand that you don't don'twant to play there anymore after those experiences of yours, of course. Who would? 🤷♀️
Hello if you want chat to work. You have to type talk to human
or write talk to person
after putting in your email, than they send you to a agent in chat
Type
talk to human
in Chat and they will send you an agent human
My withdrawals (40.07 EUR and then 101.04 EUR) have been continuously rejected since 14th November 2025 until now without any reason. I asked the customer service team via live chat but they were not able to solve this problem and kept repeating the same response "Customer Support is unable to process withdrawals—all payment requests are handled exclusively by our Finance team". I also created a complaint ticket on the Roostake homepage regarding this issue, following the instructions provided by the live chat customer support on November 24th, 2025. However, since then, I have not received any response.
I knew Roostake casino through Casinoguru, Trustpilot,... where Roostake had a very high safety index and many positive reviews. However, I was extremely disappointed to find that you intentionally cancelled my withdrawal request for a small amount without any reason, seemingly attempting to seize even my 25 EUR deposit.
Please handle this matter properly for me.
Thank you.
Usually live chat agents don't know much about withdrawals, so that is why they told you that, you know. It is really handled by another team, so they have no clue what is happening.
May I ask if you checked your email together with the spam folder, please?
It may happen that such emails go there sometimes.
Is your account fully verified at this casino, and have you had any successful withdrawals there before?
Yes, I checked all my inbox together with the spam folder but nothing to see.
Yes, my account was fully verified at this casino and I had many successful withdrawals there before.
Alright then. It's good that you have submitted your complaint here. Our team will investigate the whole matter.
It is not good at all if the casino doesn't inform you what is actually going on and just rejects your withdrawals without any information. Of course you get worried and frustrated then.
How long have you been plying at this casino for, by the way?
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