CasaFórumCasinosWolfy Casino - discussão geral

Wolfy Casino - discussão geral (página 2)

há 2 anos por franztheuerw
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5.812 visualizações 51 respostas |
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1 2 3
Romi
há 5 meses

Este é um site gêmeo do Bet Nox Casino que certamente usa as mesmas práticas do Bet Nox Casino, que rouba seus jogadores

Apenas aviso a todos os jogadores para não depositarem quaisquer fundos neles

Traduzido automaticamente:
kaczka381
há 5 meses

And I surely thank you for that. Do you have any experience playing there? Was my question. 🤔

Romi
há 5 meses

Não joguei lá, mas você tem algum contato com representantes desses cassinos?

Traduzido automaticamente:
kaczka381
há 5 meses

Hello again.

Do you remember me explaining we can't do that every time someone asks? Admins do not get in touch with casino representatives when players ask us to try that, and we also can't provide the contacts.

Additionally, I would like to ask you to keep your experiences in the threads they belong to. I imagine you think it's handy to warn others about sister sites, but it is not that easy. If you do not have the very same experience with Wolfy, I ask you politely to create your own thread about it, just try to keep this official source of information - well, informative. 😉

In any case, both casinos are actually marked as "low Safety Index", better to be avoided.


Radka
há 5 meses

Eu entendo, mas por favor me explique como funciona

Ambos os cassinos têm o mesmo dono, certo?

O proprietário de ambos os casinos sabe como são tratados os clientes desses casinos ou nem sequer tem conhecimento disso?

Estou muito interessado neste tópico, como funciona?

Os cassinos obtêm uma licença de jogo, certo? O cassino realmente não tem consequências por roubar de seus clientes?

Será que tudo o que os jogadores podem fazer é reclamar em fóruns online?

O cassino nem me deu nenhum motivo para fazer isso, é difícil para mim imaginar tudo, é por isso que estou procurando a verdade sobre como tudo funciona

Na minha opinião, um casino que rouba os seus jogadores não deveria receber uma extensão da licença para continuar a jogar, a menos que prove que violei os regulamentos de alguma forma, e certamente não o fiz.

Traduzido automaticamente:
kaczka381
há 5 meses

Well, as I can see, they do not have the same owners but the same management. I do not completely understand how it works exactly, as I have never worked in an online casino, to tell you the truth.

They do have the same license, which is Curaçao (ANT), and they are supposed to be controlled by them. Again, I cannot be sure about how exactly does it works there. They have some rules, and all the casinos need to follow them, of course.

Whenever a player files a complaint here on our website and the complaint doesn't get resolved, it will always show in the safety index of the particular casino. This is how we at Casino Guru rate all online casinos. So, without any help from our users, we are not able to punish any casino somehow.

Romi
há 5 meses

E ninguém tira quaisquer consequências do casino por fraudar injustamente o seu cliente?

Você pode entrar em contato com os proprietários do cassino ou com as pessoas que representam o cassino?


Se deixarmos os casinos agirem assim, eles continuarão a enganar os seus clientes e as reclamações continuarão a ser apresentadas

Gostaria pelo menos de explicar a minha situação, porque o casino nem me deu nenhuma razão para estar a fazer isto?


Traduzido automaticamente:
kaczka381
há 5 meses

I believe that Radka has already explained to you that it doesn't work that way. We don't contact casinos whenever a player asks us to. If there is a complaint filed and the casino is willing to communicate with our team, only then can we contact the casino representative.

So the only way we can do something about any issues at an online casino is through the player's complaint lodged here with our team.

Romi
há 5 meses

Já apresentei reclamações aqui no fórum, o representante do casino nem se preocupou em responder às mensagens apesar de ter sido convidado muitas vezes, e muitas vezes respondeu a outras reclamações, mas ignorou as minhas porque sabiam muito bem que eles me roubaram e me enganaram.

Traduzido automaticamente:
Postado por polmenakos Ocultado por Radka
Motivo: repeated false speculations
polmenakos
há 5 meses

Hi there and welcome back, player. It is been a long while.

It hurts so much to see that all you have brought back are your misgivings and purposefully unfavorable opinions.

It is not a huge deal because you probably are not aware that we do not hide the fact that we make our money from players who play in casinos and lose fairly. You genuinely act as though you are aware of the specifics, but the majority of what you have written is untrue.

Let's focus o facts:

Players are the ones who feed us. Not the casinos. If we disappoint the players trust by showing wrong data or supporting unfair casinos, it will return to us like a boomerang. On the other hand, it doesn't mean we'll always blindly decide in favour of the player whenever they submit a complaint against a casino.

We created the biggest list of casino reviews in the world, and we regularly update this list to make sure that the Safety Indexes are still valid.

We recommend different top casinos to players based on where they come from, because for example, a casino that is great for German players doesn't need to be too good for players in Argentina, etc. So we try to create a unique top casinos list for every country. When players go to play to these casinos and eventually lose, we get a commission from it.

We never tell the players to play in a casino, because you become rich, we actually say that you eventually lose, but we also know there are people who simply love casino games. We believe that it's better for those players to play in decent casinos that will pay the winnings in case the player is simply lucky instead of making stupid excuses and voiding the winnings. That's why CasinoGuru was created - to provide honest online casino reviews.

The income we have also enables us to do a lot of activities that we don't get paid for - for example, we have the Complaints Resolution Centre where we help players get their winnings from casinos. We don't take any commission for it so when the player gets paid, they get 100% of the amount. We also have an academy for people who'd like to start their career in online casinos and even for online casinos workers who'd like to improve in their job.

We also invest in Global Self Exclusion initiative. The goal is to create a tool that would allow players to self-exclude in all casinos in the world (we could use our large casino database for it).

Based on the multitude of your submitted complaints, I really don't understand why you feel the urge to neglect the help you personally received for free without hesitation.

Moreover, we have never said Curacao licenses are the best - from my point of view, this is another example of how misinformed your words are. To provide players with the most complex set of information, it is only natural to mention something as important as the license. If you have tried a little, you would find many conversations declaring Curacao at some point supports player's complaints by the means you can submit one, though they rarely respond. This is hardly promotion.

Anyway, I am requesting that you refrain from pressuring players to adopt our false ideologies. Your actions destroyed the supportive vibes, as the only things you are able to share on the forum are similar in nature. We do not have a problem with constructive criticism; unfortunately, what you have shown thus far has little to do with it. If we are that corrupt, I imagine you will only be grateful that you are no longer welcome here, at least until you start acting rationally. Surely you will understand that we do not need such activities on our own forum.

I will ban you from the forum if you continue to spread false accusations, so please heed my final warning.



há 5 meses

Já apresentei reclamações aqui no fórum, o representante do casino nem se preocupou em responder às mensagens apesar de ter sido convidado muitas vezes, e muitas vezes respondeu a outras reclamações, mas ignorou as minhas porque sabiam muito bem que eles me roubaram e me enganaram.

Traduzido automaticamente:
há 5 meses

Sorry about that. It happens with some casinos and then the complaint is closed as "unresolved", unfortunately, and we have to give the casino black points for this, which leads to lowering the safety index.

May I ask you when you filed a complaint for this casino, though? I do not see it anywhere in our database.

polmenakos
há 5 meses

Infelizmente estou começando a perder a fé na justiça 😪😪😪

O cassino só pega o dinheiro, quando perdi estava tudo bem no cassino, quando ganhei uma vez o cassino roubou todo o dinheiro

Ninguém quer me ajudar, ninguém quer nem explicar toda a situação

Por que isso está acontecendo? Os cassinos podem realmente fazer o que quiserem?

Traduzido automaticamente:
Radka
há 5 meses

Sra. Radka, li a sua entrada, mas acha que reduzir a classificação em 0,2 pontos ao enganar um jogador de 800 euros muda alguma coisa para o casino?

Também me pergunto por que você não pressiona os representantes do cassino para responder à reclamação, porque você tem esses contatos e oportunidades?

Existe alguma chance de entrar em contato com a administração do cassino?

Eu me pergunto se a gerência sabe como é tudo isso?

Ainda não consigo imaginar que o casino me roube 800 euros e não sofra quaisquer consequências, nem quero fazer um esforço para responder às minhas mensagens e justificar a minha decisão, e sei bem que os representantes do casino sei disso bem porque ambos foram convidados para a entrevista. por sua causa e eu escrevemos muitas vezes para eles que uma reclamação foi aberta?

Com bom senso, todos podem adivinhar que se o casino não for capaz de fazer nem isso, significa que a culpa está claramente do lado deles, você diz que não está totalmente claro quem é o culpado neste assunto

Traduzido automaticamente:
Radka
há 5 meses

Let me answer to all your points and I will not answer again:


Players are the ones who feed us. Not the casinos. If we disappoint the players trust by showing wrong data or supporting unfair casinos, it will return to us like a boomerang. On the other hand, it doesn't mean we'll always blindly decide in favour of the player whenever they submit a complaint against a casino.


No , I insist, THE CASINOS FEED YOU, not players. Being a professional insurance broker on civil liabilities , what you are doing and the way you function is the definition of a conflict of interest. Your bank account gets money from the casinos , not the players. You don't get funds through subscriptions , but through comission from player deposits. Maybe a casino gives you 5% and gets 9.0 and another casino gives you 3% and gets 5.0. That is something that maybe is true or maybe it is not. But you see...that's how conflict of interest works. Furthermore your comissions come from player LOSES, which means any Casino favoured decisions = more money for you.


We created the biggest list of casino reviews in the world, and we regularly update this list to make sure that the Safety Indexes are still valid.

We recommend different top casinos to players based on where they come from, because for example, a casino that is great for German players doesn't need to be too good for players in Argentina, etc. So we try to create a unique top casinos list for every country. When players go to play to these casinos and eventually lose, we get a commission from it.


Yes , now that your SEO is good and after you built your reputation , the flow of "customers" will keep comming no matter what you do. You don't even have to care. I am a living example of what happens when a player experiences what you say "you wouldn't want to happen". You refuse to cut casinos ratings for things as simple as players getting promotions daily after self-exclusions. Give me a break.


As for Curacao licenses and you judging based on player Location is such a bullshit. 99,999% of these casinos are completely banned in EU/USA/CANADA and they have 300 mirrors so players play there illegaly , yet you still don't break a sweat.


We never tell the players to play in a casino, because you become rich, we actually say that you eventually lose, but we also know there are people who simply love casino games. We believe that it's better for those players to play in decent casinos that will pay the winnings in case the player is simply lucky instead of making stupid excuses and voiding the winnings. That's why CasinoGuru was created - to provide honest online casino reviews.


In other words you tell people that water is wet. Go check my cases , that I played ONE TIME from parrent's home , during vacations , without using a bonus , while I had 300 logs from a place 3 hours far away and how fair I got my winnings as you claim. And when I said that THE CASINO WHO REFUSED TO PAY ME KEEPS SENDING PROMOTIONS YOU SAID "IS NORMAL".


Moreover, we have never said Curacao licenses are the best - from my point of view, this is another example of how misinformed your words are. To provide players with the most complex set of information, it is only natural to mention something as important as the license. If you have tried a little, you would find many conversations declaring Curacao at some point supports player's complaints by the means you can submit one, though they rarely respond. This is hardly promotion.


You never said they are "the best" , but you hide the fact that they are COMPLETELY UNREGULATED. You even tell people at times to contact the "Curacao Authorities.... xD


 If you have tried a little, you would find many conversations declaring Curacao at some point supports player's complaints by the means you can submit one, though they rarely respond. This is hardly promotion.


If that's the case , which is the case all Casinos with Curacao Licenses should have a MAXIMUM rating of 5, since all casinos based there , are based there ONLY TO WORK ON UNREGULATED ENVIROMENT AND BYPASS LOCAL BANS WITH 500 MIRRORS.


We also invest in Global Self Exclusion initiative. The goal is to create a tool that would allow players to self-exclude in all casinos in the world (we could use our large casino database for it).


You invest on Global self exclusion and u care so much about the players , that in my case you couldn't force the casino to stop sending me promotions after self-exclusion and you cated as if it is something normal. You care about players that much , that when you do casino rankings you don't mention the rtp (94%,95%,96%) versions they have on slots.

Editado pelo autor há 5 meses
kaczka381
há 5 meses

Dear kaczka381,

I've been meaning to tell you for quite some time that every time you ask us whether we can help with any sports betting-related matter, the response will always be "No, we can't."

When I was referring to players complaining about specific casino here on the forum and the fact they should not expect Casino Guru to lower any rating based on their posts, it was solely related to casino games.

As you already know, nothing related to sports betting has any meaningful impact on CASINO reviews.

When it comes to the effort, I personally helped you get in touch with the RichPrize Casino Representative, despite the fact that it has never been part of my job. Do you remember, perhaps?

We truly need you to understand we only contact casino representatives through the complaint process, which won't be initiated if your concern include sports betting.

Frankly, due to the aforementioned explanation, we just can't decide to lower the rating as you suggested because we don't deal with sports betting-related matters.

There is no way for us to recognize whether the casino/sportsbook truly did the "things" you say it did.

Despite that, you already said you had never played at Wolfy Casino. Thus, this conversation about us getting in touch with the casino is pointless. Please try to understand the facts here. 🙏

I'm more than convinced we have proven how much we care.


Radka
há 5 meses

Sim, lembro-me, pelo que fiquei muito grato e obrigado novamente, mas aí o assunto também dizia respeito às apostas desportivas e consegui convencer o representante a falar comigo sobre isso


Quanto ao casino Bet Nox e Slottyway, onde apresentei reclamação, o caso diz respeito tanto às apostas desportivas como ao casino da Sra. Radko, por isso penso que seria possível tentar persuadir o representante a falar aqui no fórum

Acho que é bastante claro que a culpa é do casino, já que há muito tempo que procuro um confronto sobre este assunto e o casino evita a conversa como uma praga, a situação é bastante clara quem é o culpado nesta disputa, certo?


Traduzido automaticamente:
polmenakos
há 5 meses

"No , I insist, THE CASINOS FEED YOU, not players. Being a professional insurance broker on civil liabilities , what you are doing and the way you function is the definition of a conflict of interest. Your bank account gets money from the casinos , not the players. You don't get funds through subscriptions , but through comission from player deposits. Maybe a casino gives you 5% and gets 9.0 and another casino gives you 3% and gets 5.0. That is something that maybe is true or maybe it is not. But you see...that's how conflict of interest works. Furthermore your comissions come from player LOSES, which means any Casino favoured decisions = more money for you."

To be honest, it seems like all you do is misunderstand what I said. Our revenue comes from the players, which you have just terribly explained. The reasoning behind our approach was clarified.


"Yes , now that your SEO is good and after you built your reputation , the flow of "customers" will keep comming no matter what you do. You don't even have to care. I am a living example of what happens when a player experiences what you say "you wouldn't want to happen". You refuse to cut casinos ratings for things as simple as players getting promotions daily after self-exclusions. Give me a break."


Again, you are talking about things you don't understand; you simply assume you know what and how we do.


"You never said they are "the best" , but you hide the fact that they are COMPLETELY UNREGULATED. You even tell people at times to contact the "Curacao Authorities.... xD"

I am sorry to tell, but this is completely out of the question; I suggest you do some decent research. It is important to remember that the Curaçaoan government regulates five sublicense providers. Some of them accept players' complaints:

 complaints@gaming-curacao.com

info@curacao-egaming.com

complaints@gaminglicences.com


"As for Curacao licenses and you judging based on player Location is such a bullshit. 99,999% of these casinos are completely banned in EU/USA/CANADA and they have 300 mirrors so players play there illegaly , yet you still don't break a sweat."


I partially agree, but you should keep in mind that we provide information. It's up to the players to decide whether they want to play in a Curacao or Costa Rica licensed casino. Additionally players for hevily regulated countries are given pop up warning they should only playin locally licensed casinos.

Aside from that, if you have read our crystal clear FAIR GAMBLING CODEX, you would know we are not lawyers, so we stick with fairness. Meaning if the curacao licensed casino accepts players from the UK, giving them the same conditions like anyone else, we are ok with it. Such players just can't be disqualified later when he want to withdraw winnings. These days, many players from regulated markets use this "lawfully fair" approach to put casinos under pressure once they lose. Deliberately playing in Curacao casinos with the idea of a refund because, according to local law or license limitations, they should not be allowed to register and play.

Sounds truly fair to me.


"You invest on Global self exclusion and u care so much about the players , that in my case you couldn't force the casino to stop sending me promotions after self-exclusion and you cated as if it is something normal. You care about players that much , that when you do casino rankings you don't mention the rtp (94%,95%,96%) versions they have on slots."


I believe this is a frustrating situation. On the other hand, I have never heard of any independent company that has been able to force casino - another independent company - to stop sending promotions to excluded players. I agree this really serious matter, but we can't change that.

When it comes to the RTP, the casino should provide it. if you have ever read our guides, you would know that playing in a casino that does not show the RTP is risky. We are not casino, hence we just don't hace access to the RTP appliable in each casino.


Nothing else is on my mind. I wish you a good day.

há 5 meses

Sim, lembro-me, pelo que fiquei muito grato e obrigado novamente, mas aí o assunto também dizia respeito às apostas desportivas e consegui convencer o representante a falar comigo sobre isso


Quanto ao casino Bet Nox e Slottyway, onde apresentei reclamação, o caso diz respeito tanto às apostas desportivas como ao casino da Sra. Radko, por isso penso que seria possível tentar persuadir o representante a falar aqui no fórum

Acho que é bastante claro que a culpa é do casino, já que há muito tempo que procuro um confronto sobre este assunto e o casino evita a conversa como uma praga, a situação é bastante clara quem é o culpado nesta disputa, certo?


Traduzido automaticamente:
há 5 meses

Yes, and I said it was an extraordinary approach. Meaning, we just can't do that every time someone needs it. Otherwise, we would not do anything else as forum admins. 🙂

Thus, this step is exclusive to the complaint process. The forum does not substitute the compliants in that regard.

Bet Nox related complaint was closed as unresolved due to a lack of casino interest. As you may see, the casino was rewarded by the back points. So, they have been punished. Aside from that, we remind them of every fresh complaint submitted against them.

Now an honest question: take all these conversations we've been having in this thread for the last couple of days. Would you like to directly get in touch with the players here? if the casino ignores the complaint, obviously they don't want to respond at all.

Additionally, as you can see, many casinos don't care very much. As a counterattack, we inspire players to look into previously submitted complaints, reviews, or even this forum every time they plan to play in a casino.


Radka
há 5 meses

Existe uma chance de reabrir esta reclamação? Talvez o casino tenha mudado a sua abordagem aos clientes e esteja disposto a cooperar?

Tenho certeza que não quebrei as regras de forma alguma, nunca peguei nenhum bônus, perdi algum dinheiro com eles antes, apesar de tudo isso, o cassino ficou com todos os meus ganhos

Estou chocado com a facilidade com que os casinos retiram os ganhos dos seus jogadores sem qualquer base

Traduzido automaticamente:
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