Retirada do Mifinity para conta bancária (página 13)

I just have to upload my ID and proof of address to verify myself or have I already done that or do I also have to verify the bank account and how does that work?

Ich muss doch nur meinen Ausweis und einen Adresse Nachweis hochladen um mich zu verifizieren oder das hab ich nämlich schon gemacht oder muss man das Bankkonto auch noch verifizieren und wie funktioniert das dann

You can only upload what the app asks you for, It was a while ago I used it. I think at some point I had to upload my bank statement with sort code and IBAN to prove it's you on the first withdrawal. It normally takes 24hrs for verification but they don't work weekends. I think that when you are verified you have to verify the bank the transfer is going to. That's the best I can remember now and it kinda makes sense. Google Mifinity verification process that might give you the definitive answer your looking for.

Hey, I see that nigeljc59 has already advised you, as he is the one who is pretty good in this area. So surely if something goes wrong or you have problems, you can come back here and ask again, I believe you will find help. But I also think it should be no trouble to verify everything that is needed. 

If something happens, feel free to write. 

Hello,

Is there a service number for Mifinity?

I looked for it but didn't find any.

If not, alarm bells should go off.

Unfortunately, I didn't pay attention to this before opening the account.

Hallo,

gibt es eine Servicenummer bei Mifinity ?

Ich habe danach gesucht,aber keine gefunden.

Wenn nein,sollten die Alarmglocken angehen.

Leider habe ich vor Kontoeröffnung nicht darauf geachtet.

Unfortunately, as I saw, the biggest expert on this has already left our forum, which makes me quite sad, because he gave quite good advice, especially in this thread. 

If you haven't found any such number, I'm afraid if they have any at all. But I was wondering if they have any customer support or email where you could write to them. There definitely needs to be a contact. 

Have you tried looking for that one ? What problem do you have ?  🤔

Good bye,

I have not been able to have my balance paid out since October 2023.

The reason for this is a missing verification code for my credit card.

I've already written x-mails, but I have a sensible suggestion

It wasn't possible for me to come up with a solution.

If the code doesn't appear anywhere, it's not my fault

with mifinity and the credit card issuer, both of them talk their way out and me

have the damage.

You ask yourself whether the customer is really a customer?

Servus,

seit Oktober 2023 kann ich mein Guthaben nicht auszahlen lassen.

Grund dafür ist ein fehlender Verifizierungscode für meine Kreditkarte.

Habe schon x-mails geschrieben,aber einen vernünftigen Vorschlag um zu

einer Lösung zu kommen wurde mir nicht gemacht.

Wenn der Code nirgendswo erscheint,liegt das nicht an mir sondern

bei mifinity und dem Kreditkartengeber,beide reden sich raus und ich

habe den Schaden.

Man frägt sich ob der Kunde wirklich Kunde ist ?

Oh, from what I've read, you're right in the middle of the problem and instead of them trying to help you solve it, you've got a bad feeling about it. 

Anyway, when you contacted them by email, what did they write back ? Did they tell you what you should do ? Card issuer told you to do what ? The verification code should come to you but it doesn't show up anywhere ?

yes, I described the situation and kept getting the message from mifinity that the card was just that

is valid with the verification code. It is also not possible to delete the card.

I received documents about the card transaction from my credit card provider (although there was no proven code

can be seen) and sent it to Mifinity.

I then only received the message that I needed the verification code and no payout

is possible.

ja, habe die Sachlage geschildert und bekam immer wieder den Hinweis von mifinity,das die Karte eben nur

mit dem Verifizierungscode gültig ist.Eine Löschung der Karte sei ebenfalls nicht möglich.

Vom meinem Kreditkartengeber bekam ich Dokumente zu der Kartentransaktion (wobei nachweislich kein Code

zu sehen ist) und schickte diese an Mifinity.

Daraufhin bekam ich wieder nur den Hinweis,das ich den Verifizierungscode benötige und keine Auszahlung

möglich ist.

I have no idea what I could advise you, as I have no experience with Mifinity myself. But it seems wrong to me that support just bounces you off and doesn't try to help you with anything, especially when it's just one thing and that's the verification code. They should be able to solve it and be prepared for such situations. I would continue to try and find out because I see no other option. 🙁

ok,Danke

MfG

I advise you to rate Mifinity on Trustpilot. Describe your frustration with them there. Usually they respond on this platform and ask about your problem. Maybe that will work.

Good luck

Ich rate dir, Mifinity bei Trustpilot zu bewerten. Schildere da deinen Ärger mit ihnen. In der Regel antworten sie auf dieser Plattform und fragen nach deinem Problem. Vielleicht funktioniert das.

Viel Glück

I hope the player gets to this recommendation or has solved the problem by then. I don't understand how it is possible that support can't resolve or recommend such a thing. I probably wouldn't use them too much. 😕

Hello friends,

Exactly 7 days ago I received 3060 euros from a casino into my Mifinity account. When I then wanted to make a withdrawal to my bank account, the following error message appeared:

"Your cumulative transaction limit has been reached. Please contact customer service"

The customer service told me I should adjust the settings in my profile and send some documents (proof of salary, bank statement, annual earnings). My account would have to be verified again. Kind of weird. OK. I then sent everything. Some of it was rejected and some was approved.

Nothing has happened so far. I contact support regularly but nothing happens or I receive the email as standard.

"We have received your request and will process it within the next 2 working days."

I'm slowly running out of options.

Thank you very much,Kai

Hallo Freunde,

Ich habe vor genau 7 Tagen von einem Casino 3060 euro auf mein Mifinity Konto erhalten.Als ich dann eine Auszahlung auf mein Bankkonto machen wollte kam folgende Fehlermeldung:

"Ihr kumulatives transaktionslimit wurde erreicht.Bitte wenden sie sich an den Kundendienst"

Der Kunderdienst erklärte mir ich sollte die Einstellungen in meinem Profil anpassen und einige Dokumente senden (Gehaltsnachweiss,Kontoauszug,Jahresverdienst).Mein Konto müsste neu verifiziert werden.Irgendwie komisch.Na gut.Ich habe dann alles gesendet.Teilweise wurde es abgelehnt und genehmigt.

Bis jetzt hat sich aber nichts getan.Ich melde mich regelmäßig beim support aber da passiert garnichts oder man erhält standartmäßig die email.

"Wir haben ihre Anfrage erhalten und werden Sie in den nächsten 2 Werktagen bearbeiten".

Langsam weiss ich nicht mehr weiter.

Vielen Dank,Kai

Hmm, I understand you're obviously in a difficult situation. 

However, you will have to resolve this situation with Mifinity as you need to get money into your account from there. When you sent the documents, what was the problem with the rejected ones? Do you know anything more or do you have no information ? Support should best advise you and inform you about what is wrong and what you should do in this case. 

So you will have to wait for a reply and get it sorted out. Let me know if you have succeeded. 😕

Hello, I have to send a PDF file of my transaction history at MIFINITY to the casino. How do I do that at MIFINITY? Screenshots are not accepted. Has anyone done that before??

Hallo, ich soll eine PDF Datei von meinem Transaktionsverlauf bei MIFINITY an das Casino senden. Wie mache ich das bei MIFINITY. Scrennshot werden nicht anerkannt. Hat das schon jemand gemacht??

An interesting question that interests me too and I tried in vain to solve this problem. If that doesn't work, then I'd rather stay away from MIFINITY.

Maybe someone has a viable solution.

Eine spannende Frage die mich auch interessiert und vergeblich versuchte dieses Problem zu lösen. Sollte dies nicht funktionieren, dann lasse ich lieber meine Finger von MIFINITY.

Vielleicht hat doch jemand eine probate Lösung.

There was a player who mostly knew how to help with his advice about Mifinity, but he is no longer here on the forum, which is a pity at the moment. I still say that there should be a support that answers these questions and tries to help, otherwise it's pointless to have a support at all. Have you tried asking them or finding out any information on what you could do ?

Hello,

Thanks everyone. The problem has finally been solved and my limit has been adjusted.

Now I can make transactions again.

The customer service is still bad at "Mifinity".

Thank you

Hallo,

Danke an alle.Das Problem hat sich jetzt endlich gelöst und mein Limit wurde angepasst.

Jetzt kann ich wieder Transaktionen tätigen.

Der Kundendiens ist trotzdem schlecht bei "Mifinity".

Vielen Dank

At least some good news. I see that it took almost a week if you only solved it now and that's quite a lot to change just the limit. I probably wouldn't use Mifinity too much to be honest. 😕

I will do some research and contact customer service.

Ich werde mich schlau machen und den Kundendienst kontaktieren.