Gama Casino - A retirada do jogador foi adiada e cancelada repetidamente.

I have been trying to withdraw at this casino for months. They keep cancelling my withdrawal and they do not communicate via email.

The have all my documents required and they are all approved.

I am trying to withdraw btc, and chat keeps telling me to email their customer support via email and say "Withdrawal to this wallet number is correct : xxxxxxxxxxxxxxxxxxxxxxxx ".

Which I have done twice now and they keep canceling my withdrawal.

I also noticed they did something very fishy and changed their website from gama.casino to https://game777win.com/en

I would like some help with casino guru and if the casino has a rep here.

Dear StickyBus99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi Dominika

1. No withdrawals before.
2. All documents are uploaded and passed verification (also confirmed over chat, no screenshot of this)
3. With active bonus, casino welcome bonus.
4. Screenshot attached.

Hello

We have double-checked the information and can confirm that cryptocurrency wallet withdrawal is available to you. We apologize for any inconvenience. We ask you to repeat the withdrawal request to your confirmed Bitcoin wallet.

Hi,

I have requested the withdrawal again. Please update me.

Thanks

Your withdrawal request has been approved and successfully paid, you should receive your funds shortly

Dear Gama,

I would like to withdraw the remainder of my funds as well. Can you please tell me when is the next time I can withdraw again ? For now I was able to request another 500 only.

What are the daily and weekly limits ?

Thank you

Limits on our project for your loyalty level:

3,600 EUR per day;

14,700 EUR per week;

As we can see, you currently have no active balance to withdraw and the issue has been resolved. If there is anything else we can help you with, please let us know.

Dear StickyBus99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi,

Yes. Complaint Solved. Thanks for stepping in quickly casino rep.

Dear StickyBus99,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Dominika

Casino.Guru