GGBet Casino - O jogador não recebeu um bônus.

At the beginning of October there was a bonus campaign via Instagram. You had to write a code word on the GGbet Insta account, the casino as such was good and then you get a free bonus of 15 euros for the casino. I did all of that. I asked several times, wrote several emails... To date I have not received a free bonus. I'm always put off and told to wait. Wonder if that counts as good customer service? I've been a member for a while and I'm making a deposit too...but now I just feel like I've been cheated out of a free bonus that was great advertised.

Anfang Oktober gab es die Bonusaktion über Instagram. Man musste auf dem Insta Account von GGbet ein Codewort schreiben, das Casino als solches für gut befinden und dann bekommt man einen Freibonus von 15 Euro fürs Casino. All das habe ich gemacht. Habe mehrfach nachgefragt, habe mehrfach Mails geschrieben... Bis heute erhielt ich keinen Freibonus. Ich werde immer nur hingehalten und solle warten. Frage mich, ob das als guter Kundenservice zu bezeichnen ist? Bin seit einiger Zeit dabei und zahle auch ein...doch jetzt fühle ich mich einfach mal betrogen um einen Freibonus, der großartig angekündigt wurde.

Dear heiloef,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that casinos are not obliged to give players any free bonuses. Such messages are often generic and sent to many people, and unfortunately, sometimes even to players, who are not eligible for that specific bonus.

Could you please forward me the bonus offer you received? If there is any other relevant communication between you and the casino, please forward it as well. My email address is kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

The bonus offer with the code word "newsocial22" was 3 weeks ago, it no longer appears in my message history... Here I have a screenshot of the Instagram account and since I was promised each time that I could get this bonus, I can not be that I'm not eligible, right?

Das Bonusangebot mit dem Codewort "newsocial22" ist schon 3 Wochen her, das erscheint nicht mehr in meinem Nachrichtenverlauf... Hier habe ich noch ein Screenshot von dem Instagram Account und da mir jedesmal versprochen wurde, ich erhalte diesen Bonus, kann es ja auch ncht sein, das ich nicht berechtigt bin, oder?

Dear heiloef,

thank you very much for letting us know about this situation and we are very sorry that you had a negative experience playing at our casino.

Unfortunately, such a mailing list has never been sent from our side and the instagram bot on this screen does not belong to our casino.

We recommend you delete the chat with this Instagram account and subscribe to our official casino account, that can be requested via our live support.

Despite the fact that we did not send this newsletter, we would like to compensate for your negative emotions with a small gift from the casino, which is already in your account

Thank you for the gift, I must say that I logged into Instagram following the instructions from the chat staff and entered the code word on that exact page! Live Support gave me exactly this Instagram page as a link, so I just wrote the code word there. I now completely incomprehensible why it is now said that it is not the casino page on Instagram?! But ok, it's just too tedious for me to continue dealing with this tiresome topic, let's just leave it at that.

Ich bedanke mich für das Geschenk und muss dazu sagen, das ich mich nach den Anweisungen der Chatmitarbeiter bei Instagram angemeldet und das Codewort genau auf dieser Seite eingegeben habe! Der Live Support gab mir genau diese Instagram Seite vor, als Link, dort habe ich dann eben das Codewort geschrieben. Ist mir jetzt völlig unverständlich, wieso es nun heißt, es sei nicht die Casino Seite bei Instagram?! Aber ok, mir ist es einfach zu mühselig mich mit diesem leidigen Thema weiterhin zu beschäftigen, lassen wir es einfach dabei bewenden.

Thank you both for your replies.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.