GGBet Casino - O levantamento dos prémios dos jogadores está atrasado.

Hi I have been trying to withdraw €700 since saturday 6th January. On the 13th January I emailed GG.bet and asked about the delay because its still saying in progress. They said I could cancel the withdrawals and try again. I have won another €120 since and withdrew this also say in progress. I have emailed them numerous times all week and all I'm getting is wait. I have tried to contact them on live chat and it's not working.

Dear gearoid60,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm fully verified and have cashed out numerous time with no issue. OK I will wait till the 14 days are up.

Thank you

Dear gearoid60,

Have you received your withdrawal from the casino yet?

Nothing yet Kristina. All withdrawals are still saying in progress.

I emailed them for an update today but got no answer.

Update: Received €500 today. Still waiting on €320

Thank you for your reply, gearoid60. Hopefully, you will receive the rest of your winnings soon.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here.

They had to cancel my €300 withdrawal because they claim my bank has a cross border transfer limit. I contacted my bank and they said I don't have a limit on my account. I have emailed them numerous times and they claim they can't do nothing. I have to wait

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear gearoid60,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.