Golden Park Casino ES - O jogador experimentou uma falha técnica.

I have received a bonus of 3 euros I have entered to play in zentaurus from Merkur provider and played about 7 hands ie I took the free spin when I took the free spins I had just 1.60 euro of balance and the slot has paid me 11 euro but I did not appear The profit and I have not been robbed in history either, and they tell me that I have not won. You have to flee from this casino. It is a big scam, be careful.

He recibido un bono de 3 euros he entrado a jugar en zentaurus de Merkur provider e jugado unas 7 manos i e cojido el free spin quando he cojido el free spins tenia justo 1.60 euro de saldo y el slot me ha pagado 11 euro pero no me aparcia la ganancia i tampoco en historial me han robado por cara i me dice que no he ganado teneis que huir de este casino es una gran estafa cuidado ..

Dear Sabin Alexandru,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

The problem is that it does not appear in the history, I do not care about the 11 euros that I have won in the free spins, the problem is that it happened if I won 1000 euros in these spins ...

La problema es que en el historial no aparece,a mi me da igual los 11 euros que he ganado en las tiradas gratis,la problema es que pasaba si ganaba 1000 euros en estas tiradas...

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Please, if you come across any kind of proof, do not hesitate to contact me and we can reopen this complaint anytime. Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Sabin Alexandru,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We’ve rejected this complaint in our system due to a lack of evidence.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.