Gomblingo Casino - O depósito do jogador não é reconhecido pelo casino.

I deposited €32 on 29/12/2023, but I'm still being told that there was an error on the part of my bank. I contacted my bank and they pointed out to me that, as evidenced by the bank statement, their withdrawal has been accounted for in my bank account. As a result, they have indeed received the money.

Ho caricato €32 il 29/12/2023, ad oggi ancora mi dicono che c’è stato un errore da parte della mia banca. Ho contattato la mia banca e mi hanno fatto presente che da come si evince dall’estratto conto il prelievo da parte loro è stato contabilizzato sul mio conto bancario, di conseguenza i soldi li hanno presi.

Dear c6ftcpw6k5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

The problem is that I have already contacted my bank and they told me that on 01/03/2024 the deposit was accounted for and consequently the money was taken, if this had not been the case it would have remained pending. As a result they have "transaction executed correctly". They advised me to go to the police and show my bank statement.

Il problema è che la mia banca già l’ho contattata e mi hanno detto che il 03/01/2024 il deposito è stato contabilizzato di conseguenza i soldi li hanno presi, se così non fosse stato sarebbe rimasto in sospeso. Loro come esito hanno "transazione eseguita correttamente ". Mi hanno consigliato di andare dai carabinieri e mostrare l’estratto conto.

Dear c6ftcpw6k5,

Please be sure to forward the payment confirmation from your bank to the casino and let them investigate the lost payment. It usually may take up to a month to credit back to the player (of course it can be much shorter).

Let us know once they respond to you regarding the statement.

My bank keeps saying the transaction was successful, Gomblingo no longer responds to emails. I don't know how to contact them

In the last email I sent him this plus my entire bank statement from after the €32 top-up. From that moment on, never heard from again.

La mia banca continua a dire che la transazione è andata a buon fine, Gomblingo non risponde più alle mail. Non so come mettermi in contatto con loro

Nell’ultima mail gli ho mandato questo più tutto il mio estratto conto bancario da dopo il momento della ricarica da €32. Da quel momento mai più sentiti.

This is the transaction on the Gomblingo account

Questa è la transazione sul conto Gomblingo

Thank you c6ftcpw6k5 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

OK thank you

Ok grazie

Dear c6ftcpw6k5,

I am so sorry to hear your deposit got lost. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Gomblingo Casino representative to join this conversation and participate in resolving this complaint.

Dear Gomblingo Casino,

Could you state why the player's deposit got lost?

Thank you in advance for providing the information.

Kind regards,

Stefan

The only solution is to report these scammers

L’unica soluzione è denunciare questi truffatori

Dear c6ftcpw6k5 and Stefan,

Thank you for reaching us with this case.

We have looked into the account in question and it appears that the deposit has been credited in the gaming account and the Player was informed by the relevant department.

Kind Regards,

Gomblingo

Dear c6ftcpw6k5,

Could you confirm that you have received the deposit to the casino account?

I am looking forward to your response.

Yes, deposit received! Thank you

Si, deposito ricevuto! Grazie

Ps I haven't been informed by anyone that the deposit was made... among other things, I received it after two months! Stay away from this site.

P.s. Non sono stato informato da nessuno del avvenuto deposito.. tra l’altro ricevuto dopo due mesi! State lontani da questo sito.

Hello c6ftcpw6k5,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan, Casino.Guru