Gxmble Casino - O jogador busca reembolso após o encerramento da conta.

Your terms and conditions state that you do not accept players from Germany.

I played and lost.

After that, my account was closed.

I am requesting your help to get my deposits refunded.

In Ihren AGBs steht das sie keine Spieler Aus Deutschland akzeptieren

Ich habe gespielt verloren

Danach wurde mein Konto geschlossen

Ich bitte um Ihre Hilfe ich möchte meine Einzahlungen wieder

Hello Cihan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gxmble Casino. Please allow me to ask you a few more question before we would move forward.

When did you realize that Germany is restricted as when you register, you should read the terms and conditions? Did you have any remaining balance on your account when it was closed? Did the casino close it or it was on your request?

Please note that if you have lost the money, you are not entitled for any kind of refund. Every player should read the terms before registering as you accept those terms and you can't just request a refund if it has been already lost. If you would still have a balance there, the casino should pay it out but it is a different scenario.

Looking forward to your answer.

Regards,

Nick

I have no credit left

But as far as I know the casino has to refund me the money

They were not allowed to allow me to register

You are also responsible for checking my IP address

If I won

Would you also not pay out my winnings that is certain

Therefore I demand a refund

Ich habe kein Guthaben mehr

Aber so viel ich weiß muss das Casino mir das Geld zurück erstatten

Sie durften mir die Registrierung nicht erlauben

Sie sind auch dafür verantwortlich meine IP Adresse zu prüfen

Wenn ich gewinnen würde

Würden Sie mein gewinn auch nicht Auszahlen das steht fest

Von daher verlangen Ich eine Rückerstattung

Hello Cihan,

Unfortunately, once you lose the balance it is not refundable. The player must read the terms and conditions before registering as once you do, you agree to them. If you would still have balance there, the casino is obligate to pay it out but this is not the case.

Is there anything else we can assist you with?

This casino doesn't have a valid license anyway help me get my deposits back

The casino also did not adhere to the terms and conditions. They were also not allowed to allow me to register

Dieses Casino hat sowieso keine gültige Lizenz helfen Sie mir meine Einzahlungen wieder zu bekommen

Das casino hat sich auch nicht an die AGBs gehalten Sie durften mir die Registrierung auch nicht erlauben

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.