Hiperwin Casino - O depósito do jogador não foi creditado na conta.

Good evening,

I made a deposit of 33 EUR via skrill to the betting house Hiperwin. However, they never credited my deposit nor resolved my issue. Every operator with whom I spoke acted as if it was their first time dealing with the matter.

I've ultimately written off the amount as lost after speaking to a French colleague who experienced the same problem.

Please refrain from playing at this casino.

Thank you.

Boa noite,

Fiz um deposito na casa de apostas hiperwin , fiz um deposito de 33 eur via skrill, nunca me creditaram o dinheiro nem me resolveram o problema, cada operador com o qual eu falava reagia como se fosse a primeirA vez que pegava no assunto.

Acabei de dar o dinheiro como perdido depois de falar com um colrga frances ao qual aconteceu a mesma coisa.

Por favor não joguem neste casino,

Obrigado.

Dear ruiingles,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

today another dozen contacts and nothing,

hoje mais uma duzia de contactos e nada,

Another Portuguese colleague has already appeared with the same problem, the money leaves the account and does not reach its destination.

Já apareceu outro colega portugues com o mesmo problema, o dinheiro sai da conta e não chega ao destino.

Good morning,

I finally came to the conclusion that it's not worth insisting on these people crediting the money to my account.

So I gave up on receiving it, and asked for the account to be blocked.

It was clear to me from the beginning that they were not going to give me my money back, because every time I spoke to them it was as if they were hearing the problem for the first time,

They never accepted my proof of payment, each operator gave a different excuse, most of them said that no proof had arrived.

Some players I found who had the same problem did not get their money back.

The last time I spoke to an operator, when I said I was going to close the account and complain on social media,

the only thing he bothered to say was.. thanks for the information.

Therefore I close this complaint, I and everyone else are left without the money.

Thanks,

Bom dia,

Cheguei finalmente á conclusão que não vale a pena insistir com estas pessoas no sentido de me creditarem o dinheiro na conta.

Pelo que desisto de o receber , e pedi o bloqueio de conta.

Esteve claro , para mim, desde o inicio que não me iriam devolver o dinheiro , pois sempre que falava com eles era como se estivessem a ouvir o problema pela primeira vez,

Nunca aceitaram o meu comprovativo de pagamento , cada operador dava uma desculpa diferente, a sua maioria dizia que não tinha chegado comprovativo nenhum.

Alguns jogadores que encontrei que tiveram o mesmo problema, não reaveram o seu dinheiro.

Da ultima vez que falei com um operador, quando eu disse que iria fechar a conta e reclamar nas redes sociais,

a única coisa que se preocupou em dizer foi.. obrigado pela informação.

Portanto dou esta reclamação como encerrada eu e todos os outros ficamos sem o dinheiro.

Obrigado,

Do I understand correctly you wish to close your complaint on casino.guru?

I'll await your response.

Dear ruiingles,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.