HitNSpin Casino - A retirada do jogador é negada devido a problema temporário do cartão.

I made my deposit through a temporary card generated from my main debit card. Because of this, the temporary card does not have my name, only the number and expiry date. The casino insists that the card must bear my name, though that is impossible. I contacted my bank and there is no document where my name would appear on the virtual temporary card. I provided full details of the main debit card used to create the temporary card but the casino refuses to accept it. Hence, I'm unable to withdraw my money.

Efectuei o meu depósito através de um cartão temporário gerado através do meu cartão de débito principal. Por esse motivo, o cartão temporário não tem o meu nome, apenas numero e validade. O casino exige que o cartão tenha o meu nome embora isso seja impossível. Contactei o meu banco e não existe nenhum documento onde conste o meu nome no cartão temporário virtual. Enviei as informações completas em relação ao cartão de débito principal utilizado para gerar o cartão temporário mas o casino não quer aceitar e por isso não consigo levantar o meu dinheiro.

Hello Jremigio,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Isn't there a single notification somewhere that the virtual card was used from your bank? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good afternoon,

Today I received a notification from the casino informing me that my account has now been validated. Now I will wait to confirm if my withdrawal request is accepted and completed. Thanks

Boa tarde,

Recebi hoje por parte do casino uma notificação a informar que a minha conta já se encontra validada. Agora vou aguardar para confirmar se o meu pedido de levantamento é aceite e concluído. Obrigado

Hello Jremigio,

Please let us know as soon as you will have any update regarding the payout from the casino.

Dear Jremigio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.