HitNSpin Casino - A retirada do jogador foi adiada.

Hello, I am a verified user at Hitnspin. On March 15, 2024, I requested a withdrawal via bank transfer for €590.00. This was also confirmed. The money never arrived. I have written to customer support several times and also filed a complaint, but they just put me off.

Please provide support, even for a fee.

Thank you

Best regards

Thomas K.

[email hidden by Casino Guru]

Gutten Tag, ich bin ein verifizierter user bei Hitnspin. Ich habe am 15.03.2024 eine Auszahlung Banktransfer beantragt über 590.00 €. Diese wurde acuh bestätigt. Das Geld ist nie angekommen. Ich habe etliche Male den Kundensupport angeschrieben und auch eine beschwerde eingereicht, dort werde ich nur vertröstet.

Bitte um Unterstützung, gerne auch gegen Gebühr.

Vielen Dank

Viele Grüße

Torsten K.

[email hidden by Casino Guru]

Dear tttkog, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I haven't had a payout before.

KYC verification was successful.

No bonus, so real credit.

Yes, transfer from 15.03.

Ich hatte vorher noch keine Auszahlung.

KYC Verifizierung war erfolgreich.

Ohne Bonus, also echtes Guthaben.

Ja, Überweisung vom 15.03.

Dear HitNSpin Casino representative,

Thank you very much for getting in touch with us and replying so fast.

Dear tttkog,

Since the casino states that your winnings were paid out, could you please send me your bank statement from March? My email address is veronika.l@casino.guru. Thank you.

The payment has arrived, the case can be closed. Thank you for your efforts.

Die Zahlung ist angekommen, der Fall kann geschlossen werden. Danke für die Bemühungen.

Dear tttkog,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru