Hyperino Casino - A conta do jogador foi desativada.

After my win of 650 euros, and the promise that it would be checked and transferred but never accepted, two days later I had another profit of 1400 euros which was also confirmed but not paid out! I asked the casino where my payout went? In response, they simply blocked my account 😠

Nach meinem Gewinn von 650 Euro, und die Zusage das es geprüft und überwiesen wird aber nie angenommen, hatte ich zwei Tage später noch mal einen Gewinn von 1400 Euro der auch bestätigt wurde aber auch nicht ausgezahlt! Ich habe das Casino gefragt wo den meine Auszahlung bleibt? Als Antwort hat man mir einfach mein Account blockiert 😠

Dear Heike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise how long ago you have registered your account and clarify if you have activated any promotional offer in the past? Did you receive any explanation from the casino why your account has been deactivated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi! I've been registered there for over a year! Smaller contributions have already been transferred to my account by Hyperino! I didn't play with bonuses or anything! Customer service doesn't say anything about the blocking! Can't give me any information!

Hallo! Ich bin schon über ein Jahr dort angemeldet! Es wurden auch schon kleinere Beiträge auf mein Konto von Hyperino überwiesen! Ich habe weder mit Boni oder sonst etwas gespielt! Der Kundenservice sagt nichts über die Sperrung! Können mir keine Auskunft geben!

I also didn't accept a promotional offer! And my account has already been checked!

Ich habe auch kein Werbeangebot angenommen! Und mein Konto wurde auch schon überprüft!

Thank you very much, Tweedy1, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Tweedy1!

From now on, I will try my best to help you with your issue. I would like to invite Hyperino Casino representatives to join this discussion in order to help us resolving this complaint.

Well, I'm curious to see if something will come! In any case, I thank you for the effort you put in 😊

Na da bin ich ja mal gespannt, ob da etwas kommt! Auf jeden Fall bedanke ich mich für die Mühe die Sie sich machen 😊

Current status of my problem with the casino ... No response to email, account still blocked, flimsy answers in customer service!

Aktueller Stand meines Problems mit dem Casino... Keine Antwort auf Email, Konto immer noch gesperrt, fadenscheinige Antworten im Kundenservice!

That's Hyperino's answer! I supposedly have two accounts and the winnings are simply withheld! Never have two accounts with Hyperino! What good would that do! It's such a fool with the casino! It's just really sad! Please keep your hands off Hyperino 🙏 and for a public response from them, I will probably have to wait as long as this dubious casino still has a license! Thank you Hyperino!

So die Antwort von Hyperino! Ich habe angeblich zwei Konten und der Gewinn wird einfach einbehalten ! Habe niemals zwei Konten bei Hyperino! Was würde das denn auch bringen! Es ist so eine verarsche mit dem Casino! Es ist nur echt traurig! Lasst bitte die Finger von Hyperino 🙏 und auf öffentliche Antwort von denen, werde ich wohl noch solange warten müssen solange dieses unseriöse Casino noch eine Lizenz besitzt! Vielen Dank Hyperino!

We would like to ask Hyperino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

We are closing this complaint as per the player's request. He contacted us via email with his wish to close the complaint, therefore we are rejecting it.