IceCasino - A conta do jogador permanece congelada após a verificação.

My account has been temporarily frozen. The account was not unfrozen even after giving all the information in the video conference. what to do now

Id 1450****

Hello mijan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

My account was temporarily frozen on 9th. 10th I email all my details id@mostbet.com selfie with my passport, selfie with my bank card. Photo of our National Identity Card and Statement of Last Deposit. On 13th I again gave all my information through video call.

Now my account is temporarily frozen. They are not telling me the specific reason why my account is temporarily frozen

Dear mijan

Are you sure you played at IceCasino?

Thank you!

yes

Dear mijan

Please kindly specify the account ID, if possible, please make a screenshot of your profile.

Please also specify the domain name you played at.

As a rule, icecasino does not perform any video verification, unless the player is connected to a fraudulent activity.

Thank you for cooperation!

Another question would be - why did you send the documents to id@mostbet.com  ?

This e-mail belongs to a different operator

Regards

Dear mijan

This is not an IceCasino brand. Please double-check the URL.

Regards

Hello mijan,

Can you please tell us the correct casino you have the complaint with?

Dear mijan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.