IceCasino - O levantamento dos prémios dos jogadores está atrasado.

Keep finding reasons to reject my withdrawal , I did everything they asked and first the problem was KYC check them was a glitch in there’s system now they want I do other KYC check.

Dear keithcwalsh1983,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear keithcwalsh1983

Some of the requests were rejected due to technical issue on the payment provider's side.

Please kindly make a new request.

Best regards

Hello,

All the winnings have been paid out.

Best regards

Dear keithcwalsh1983,

Have you received your withdrawal from the casino yet?

Dear keithcwalsh1983,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.