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The cash bonus cannot be activated. In general, the bonuses at this casino are made quite complicated to activate, with the aim of confusing people. To me, this is pure fraud. Although this is still a casino and they should be making money from us, this is a little too much!

Кеш бонуса не може да бъде активиран. Като цяло бонусите в това казино са направени доста сложни за активация, с цел объркване на хората. За мен това си е чиста измама. Въпреки че все пак това е казино и трябва да печелят от нас, това е малко прекалено!

Dear fender180194,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear fender180194,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.