Juju.bet Casino - O jogador está lutando para concluir a verificação da conta.

Please help with solving the problem with the withdrawal and verification. In a regular chat, they write that they only advise and are not related to the conclusion, they write that they have transferred information and they will answer my mail within a couple of hours, and so constantly and there is no answer. I provided the documents, uploaded them in my personal account, it is written expired, although the passport of the Russian Federation is valid from 20 to 45 years. They don’t answer the mail, I write letters to them, the output hangs, they don’t display it, I rearrange it again and again to the output, please help!

Помогите пожалуйста с решением проблемы с выводом и верификацией. В обычном чате пишут что они только консультируют и не имеют отношения к выводу , пишут что передали информацию и мне в течение пары часов ответят на почту и так постоянно и никакого ответа нет. Документы предоставил , загрузил в личном кабинете пишется просрочен хотя действителен паспорт РФ с 20 до 45 лет. На почту не отвечают пишу им письма , вывод висит не выводят я его снова и снова переставляю на вывод прошу помочь пожалуйста !

Dear zasada35475,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They don’t answer for three days, I understand that checking takes time, but they just don’t get feedback

Три дня как не отвечают, я понимаю что проверка занимает время , но они просто не выходят на обратную связь

I want to note that the casino does not get in touch! All emails remain unanswered, completely ignored!

Хочу заметить что казино не как не выходит на контакт ! Все письма остаются без ответа полный игнор !

Also, the main complaint is not about verification, but about withdrawing funds, I want to get my money 1100$, everything points to the dishonesty of the casino, they don’t want to pay and they never answered

Так же основная жалоба не на верификацию а на вывод средств, я хочу получить свои деньги 1100$ , все указывает на нечестность казино , не хотят выплачивать и не разу не ответили

I also want to add that on the Internet I came across a review of this casino that throws for payments, is there a chance to get a withdrawal?

Так же хочу добавить что в интернете наткнулся на отзыв на это казино т том что кидает на выплаты , есть шанс получить вывод ?

The fourth day went as the conclusion hangs, as I try to get in touch, they simply ignore, will you help me or will we wait until a week passes?

Четвертые сутки пошли как висит вывод , как я пытаюсь выйти на связь они просто игнорируют, вы мне поможете или будем ждать пока пройдет неделя ?

On the Internet they write that this site does not pay at all! They do not respond to feedback and do not respond to dozens of emails at all!

В интернете пишут что этот сайт вообще лохотрон не выплачивает ! Они не отвечают по обратной связи и на почту десятки писем вообще не отвечают !

Hi,

Yes as you can see your documents have been validated and everything is as it should. Don’t cancel anymore withdrawals as it can take a bit longer for the new ones to become available for us to accept! Just leave all the withdrawals as they are now so we can send the rest of the money as soon as possible. Пока яко бы частично обработали 400$ но я лично их не получил, яко бы они в обработке жду, отпишусь.

Thank you very much, zasada35475, for the update. The least I can do is to leave this complaint open until your confirmation regarding successful withdrawal. Please keep me informed. 

Nevertheless, I'd like to ask you kindly not to be sending several new replies as it is very difficult to filter only important information when I receive 23 new messages in four days. Thank you for your understanding.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, zasada35475, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru