JVSpin Casino - Opção de saque Astropay ausente para o jogador.

Dear casinoguru!

I made a deposit using Astropay yesterday and now I cant use Astropay to withdraw. It doesn´t show astropay as a withdraw option but It shows Astropay as a deposit option.

I´ve made lots of deposit and withdraws using astropay on this casino

CC answers were not helpful at all

Dear erksprensa,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela, thank you for your quick response.

My account is verified, I made many deposits and withdrawals on jvspin using astropay.

Astropay is valid in my country, I use it in other places

Between the deposit I made yesterday and my withdrawal attempt, no more than 4 hours passed

They informed me about other withdrawal methods, but I have to create an account and verify it and I have to make a deposit and play the amount 1 to 1.

This causes me a lot of inconvenience and it seems very incorrect to me that I cannot withdraw with the payment method that I made and used so many times, without having received a notice previously or at the time of deposit.

Hola Petronela, gracias por tu respuesta rapida

Mi cuenta esta verificada, hice muchos depositos y retiros en jvspin usando astropay.

Astropay esta vigente en mi pais, la uso en otros sitios

Entre el deposito q hice ayer y mi intento de retiro no pasaron mas de 4 horas

Me informaron sobre otros metodos de retiro, pero tengo q crearme una cuenta y verificarla y tengo q hacer un deposito y jugar 1 a 1 el importe.

Esto me genera muchos inconvenientes y me parece muy incorrecto q no pueda retirar con el metodo de pago q hice y use tantas veces, sin haber recibido un aviso anteriormente o en el momento de deposito

Forget it, I already spent the money

Olvidalo, ya me gaste el dinero

Hello erksprensa,

We regret to inform you that since you have already played your winnings, our options for resolution are limited. It's essential to understand that players bear full responsibility for their accounts, active balances, and all wagers made. We advise reaching out to us promptly should any issues arise in the future, enabling us to intervene effectively. Patience is key in such situations.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint.

Thank you for your understanding.