Kingmaker Casino - As múltiplas retiradas do jogador estão atrasadas.

Hello. I have a verified account at Kingmaker and I have previously made a withdrawal. However, I have 3 withdrawals pending, one from April 23rd, 2024 and two from April 24th. I have lodged complaints in the chat and sent emails to support and the response is always the same – not to worry, my withdrawals are being processed and I will receive them soon - but truth be told, they never get completed.

Withdrawal IDs:

10237311389 - 500€

10209082081 - 500€

10132408677 - 117€

Thank you

Hola. Tengo cuenta verificada en Kingmaker y ya he cobrado un retiro anteriormente. Pero tengo 3 retiros en estado procesando, uno desde el 23 de Abril de 2024 y otros dos desde el 24 de Abril. Pongo la queja en el chat y envío correos al soporte y la respuesta es la misma siempre, que no me preocupe, que mis retiros están en proceso y que los cobraré pronto, pero lo cierto es que nunca se llegan a completar.

Ids de retiro:

10237311389 - 500€

10209082081 - 500€

10132408677 - 117€

Gracias

Dear Ibipora,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you for taking an interest in my complaint. I will wait 14 days then and if the deposit is not made I will notify you again. It's strange because the rest of the online casinos I've played with take 72 hours at most, but I'll follow your advice and wait 4 more days. Thank you

Gracias por interesarse por mi queja. Esperaré 14 días entonces y en caso de no realizarse el ingreso os vuelvo a avisar. Es raro porque el resto de casinos online con los que he jugado tardan como mucho 72 horas, pero seguiré vuestro consejo y esperaré 4 días más. Gracias

Hello. Today I received 2 of the 3 pending withdrawals, therefore it seems that they did have many withdrawals pending to process and they are paying them little by little. Thanks for your help

Hola. Hoy me han ingresado 2 de los 3 retiros pendientes, por lo tanto parece que sí tenían muchos retiros pendientes de procesar y los están pagando poco a poco. Gracias por vuestra ayuda

Thank you for the update. Could you please advise if you received your third withdrawal as well?

Yes, I received it the day after the other 2. Thank you

Sí, lo he recibido al día siguiente de los otros 2. Gracias

Dear Ibipora,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru