Kingmaker Casino - O jogador ainda não recebeu os seus prémios.

Good day,

I am having continuous issues with them. I made the first withdrawal on April 30th and the second one on May 1st.

The process of requesting the second withdrawal became a significant problem. After much correspondence, we eventually resolved it. However, I still haven't received any money, and I urgently need the funds to pay for my electricity bill.

Guten Tag,

Ich habe nur Probleme mit denen, hab die erste Auszahlung am 30.4 und die zweite am 1.5 beantragt.

Die zweite Auszahlung zu beantragen, war schon ein großes Problem, das wir nach mehrmaligem schreiben nun gelöst haben, aber es kommt nun einfach kein Geld, und ich brauche das Geld aber für die Stromnachzahlung.

Dear mani19931,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Today I received two emails regarding the payout, but the payout still hasn't been made.

Heute kam zweimal ein Mail betreffend der Auszahlung, aber die Auszahlung ist immer noch nicht erfolgt.

Now the payment was canceled, I want my money 🥵

Jetzt kam Auszahlung abgebrochen, ich will mein Geld haben 🥵

Thank you for your reply, mani19931. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

No, this is the first payout.

Verification is not possible because he says there is currently no reason for it.

The money was accumulated without bonus

Nein dies ist die erste Auszahlung.

Verifizierung ist nicht möglich, da er sagt es besteht derzeit kein Grund dafür.

Das Geld wurde ohne Bonus angesammelt

Has there been any response from the casino yet?

Gibt es seitens Casino schon eine Rückmeldung?

Thank you for your reply, mani19931. Could you please post a screenshot of your withdrawal history here in this thread?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

The requested data was sent by email to kristina.s@casino.guru forwarded

Die gewünschten Daten wurden per Mail an kristina.s@casino.guru weitergeleitet

Could you tell me approximately how long the solution takes on average?

Könnten Sie mir ungefähr sagen, wie lange die lösung in Schnitt dauert?

No sign of payment to date.

Please help

Bis dato keine Anzeichen der Zahlung.

Bitte um Hilfe

400 were paid out today, I'm still waiting for the 300, I guess they will come tomorrow.

400 wurden heute ausbezahlt, auf die 300 warte ich noch schätze die werden morgen kommen.

I am happy to hear that the first payment has been received. Hopefully, the next one will be processed soon. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

All payments received. Complaint can be closed.

Thank you

Alle Auszahlungen eingelangt. Beschwerde kann geschlossen werden.

Vielen Dank

Dear mani19931,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru