Kingmaker Casino - O levantamento dos prémios dos jogadores está atrasado.

Good Day,

On the morning of April 30th, I requested a withdrawal of €450.00. Just a few minutes later, I was unable to cancel it. When I inquired, I was told it was already being processed.

Since then, I have only been given empty promises. More than 3 business days have passed and it is still "in process". The customer service representatives seem overwhelmed and keep using the same excuse "I have forwarded this to the finance department". My complaint email has so far gone unanswered.

Guten Tag,

ich habe am 30.04. am Vormittag eine Auszahlung beantragt über die Höhe von €450,00. Diese konnte ich schon nach wenigen Minuten nicht stornieren. Auf Anfrage hieß, die wird schon bearbeitet.

Ich wurde seitdem immer nur vertröstet, aber es sind mehr als 3 Werktage vergangen und es ist immer noch "in process". Die Kundendienstmitarbeiter sind überfordert und kommen immer mit der gleichen Ausrede "I have forwarded this to the finance department". Eine Beschwerdeemail blieb bisher unbeantwortet.

Dear Hoss76,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi,

I was told by the incompetent customer service yesterday, that the money will be on my bank account today...nothing happens, no money on my account, still "in progress"! They lie, they cheat - this betting company does have no right whatsoever to exist!

With all your respect, I understand your point but when you get constantly kicked out of the live chat, you receive no help...well, that's sound to me like a huge scam, don't you think?

Dear Hoss76,

Have you received your withdrawal from the casino yet?

Dear Hoss76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.